Service Delivery Manager

**Who we are**:
Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. With teams and offices around the world, Irdeto’s greatest asset is its people and diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and support Irdeto’s success. Irdeto is dedicated to being the security partner to empower a secure world where people can connect with confidence.

**The Role**:
**Your mission at Irdeto**:

- Leading project service delivery ensuring that all aspects are delivered at a high standard, and that SLA and targets and contractual requirements are met and, where possible, exceeded.
- Effectively communicating with clients, including senior stakeholders, both in coordinating ongoing operations and answering any questions or concerns. Lead or attend customer meetings, video and phone conference calls.
- Generating and presenting reporting data to the client, including tailoring such reporting to the needs and interests of the client.
- Work with the Product Marketing, Sales and Engineering Teams internally to coordinate and develop processes to meet the requirements of the client and to improve existing processes.
- Liaising with the Irdeto Sales, Product Marketing, Legal and Engineering teams to ensure that requests or opportunities for new service offerings (including RFP’S, RFQ’s and RFI’s), or expansions to existing services, are processed and presented accordingly.
- Communicating with third parties (e.g. investigation agents, technology vendors, social media and e-commerce platform representatives, etc.) on behalf of Denuvo and our clients.
- Define, own and improve the processes that underpin service delivery to customers.
- Ensuring services are delivered within their scope boundaries and be prepared to escalate scope breaches with clients when necessary.
- Maintaining a high level of customer satisfaction and develop a healthy working relationship.

**How you can add value to the team?**
- 5 years previous experience in providing managed cyber services, including threat intelligence gathering/analysis and investigations preferably within the video entertainment or video games industries.
- Excellent written and verbal and communication skills, with the ability to document and communicate technical concepts to a sometimes-non-technical audience.
- High level organizational and resource management skills, and the ability to work to tight deadlines.
- Capable of participating in, and driving, customer meetings and presentations.
- Innovative thinker/problem solver with strong critical thinking and analytical skills; ability to present information in a clear, succinct, and compelling way.
- A quick learner with a natural ability to absorb technical information and legal concepts.
- Bachelor’s or Master’s degree in Cybersecurity, Legal, or Computer Science disciplines preferred.
- Play Video Games yourself on PC, Console or mobile.

**What you can expect from us**:
Irdeto is a people first organization where you can secure your future. Our values of Trust, Accountability, Agility and Innovation inform our culture. We believe in connecting people and developing careers with a strong focus on collaboration, creativity, health and happiness among our globally diverse workforce.

In addition to competitive remuneration and extensive benefits we offer:

- An international & multicultural environment where diversity and inclusivity are celebrated and embraced
- Professional educational opportunities and training program
- Innovation sabbatical
- Volunteer Day
- State of the art office space
- On the job coaching and mentoring
- Flexible work arrangements - via our Work Hard Anywhere policy.
- Some of us run city marathons and even go on snowboarding trips together
- Casual Friday? Casual every day
- US$ 500 net for your home office setup after you passed your trial period
- And many additional perks customized to global locations (canteen, fresh fruit, amazing coffee, parking, on-site gym, yoga room to name a few)

With over 50 successful years of business innovation behind us, and an exciting digital and connected future ahead of us, Irdeto is a progressive company to join. We are looking for people who will keep us at the forefront of innovation and creativity.

**Welcome to Irdeto**

**I**rdeto is proud to be an equal opportunity employer** and** do not discriminate on identity or innate characteristics, instead we aim to build a diverse, inclusive culture where your talent counts.