Hotel Housekeeping Manager

**Scope & general purpose of a Hotel Housekeeping Manager**
- Managing daily operations of the Hotel and its team, ensuring efficient and courteous service.
- Proficient in stock control measures, including inventory management and cost controls.
- Managing recruitment, staffing, and scheduling to meet guest needs.
- Establishing and maintaining exceptional service standards.
- Conducting training and performance development.
- Participating in service as necessary and ensuring outlet cleanliness and maintenance.
- Conducting regular staff handovers.
- Providing any form of required assistance to cleaners while they carry out their duties.
- Performing other duties as required.
- Assist the Executive Housekeeper in planning, directing & controlling the department & rostering of staff.
- Ensure that all company policies, procedures & SOPs are adhered to
- Relieves in absence of Head Housekeeper - Supervise staff effectively.
- Assist in identifying training needs & implements training when required.
- Checks that rooms are cleaned efficiently & quickly in order to maximize room occupancy
- Checks that public areas are serviced & cleaned daily
- Responsible for master keys & security of the bedroom floors
- Assist in supervising activities of department personnel, as well as co-ordination with other operating departments.
- Makes daily checks on rooms & other facilities to ensure company standards have been met - Assist in receiving, storing & control of department supplies, equipment, linen & uniforms
- Prepare Room Attendants work duty lists & distribute master keys, ensuring that keys are returned at end of every shift
- Maintains excellent & courteous relationships with guests - Maintains a respectful & healthy relationship with all staff and HOD’s
- Report any maintenance defects to the Maintenance Department
- Administrative duties
- Any other adhoc duties that may be required

**Duties and responsibilities**:
Ensuring Excellent Guest Service
- Providing excellent guest service and soliciting guest feedback.
- Effectively addressing guest concerns and complaints.
- Empowering employees to deliver exceptional service.
- Prioritizing guest satisfaction and continuous improvement.
- Providing feedback to improve service performance.
- Reviewing guest satisfaction results with employees.

Communication and Professional Conduct
- Approaching all interactions with guests and colleagues in a service-oriented manner.
- Communicating essential information to Housekeeping staff.
- Maintaining regular attendance.
- Attending relevant meetings as required and ensuring team awareness of information.
- Assisting staff as needed and being hands-on in operations.
- Scheduling and assigning specific duties/roles to cleaners and also ensuring that they are carried out expertly.

Health and Safety
- Ensuring a safe work environment for guests and colleagues.
- Enforcing hygiene standards and inspecting all areas.
- Maintaining personal appearance standards and reporting security concerns.
- Assisting with hygiene audits when necessary
- Inspection of cleaning equipment on a regular basis so as to know when they are worn-out and also request for replacement

Stock Management
- Conducting accurate stock takes and managing orders.
- Planning and controlling stock levels that is within Housekeeping.
- Ensuring proper storage and usage of stock.
- Controlling and monitoring the usage of cleaning materials so as to avoid or minimize waste and/or misuse.
- Stock taking and Quality Control
- Ordering and issuing of stock

Training and Development
- Coaching, counseling, and developing staff.
- Managing staff training and performance reviews.
- Implementing colleague-training initiatives and ensuring completion of online training.

Qualifications & Skills
- Fluent in English, with a minimum of 5 years of luxury hotel housekeeping management experience.
- Computer literate.
- Flexible with working hours and physically fit.
- Excellent leadership, communication, and guest service skills.
- Ability to handle multiple tasks and problem-solving in a high-pressure environment.