Retail Supervisor

**RETAIL SUPERVISOR**

An opportunity has become available for a Retail Supervisor to form part of the Retail Team. Reporting to the Farm Shop Manager, the primary focus of this role will be to ensure customer service liaison within the various retail outlets on the farm, to educate and assist the customer and to ensure high service standards. To assist with all administrative and operational duties to run the various retail outlets on the farm. To be an ambassador of Boschendal and give the customer excellent, friendly service which Boschendal can be known for, to live the Boschendal Values in all that we do. To manage and instruct the team across the Retail environment in all aspects of the daily SOP’s.

**KEY DUTIES AND RESPONSIBILITIES INCLUDES BUT ARE NOT LIMITED TO**:

- Manage, Instruct and Adhere to all relevant policies, procedures, SOP’s and OHS act
- Conduct and participate in overall inventory controls, principles and orders for all retail outlets.
- Ensuring shelve inventory is up to par, neat, accurately labelled, barcoded and priced.
- Accurate execution of daily handovers, cash-ups and cash drops.
- Develop trustful and professional relationships with staff, management, vendors and guests for recurring business.
- Supervise employee orientation, monitor employee performance, assisting with drafting up of monthly employee work schedules.
- Assist with Point of System (POS) systems to ensure that inventory is up to date.
- Take bookings for guests for various sittings through our various platforms, ensuring correct table planning, flow and all information required from guests
- Make sure that all retail outlets and equipment is always clean, hygienic and safe for colleagues and guests.
- Handle all equipment and retail products accurately to avoid any revenue lost, down time and best standards of products.
- Correct disposal and documentation of products that are no longer suitable for sale and record and report all breakages, wastage and maintenance issues.
- Maintain an up-to-date knowledge of all offerings within the Estate and Retail offerings.
- Ensure that all required preparation has been done for the next day’s business.
- Act in accordance with the Boschendal code of conduct when performing one’s job.
- Report and/or handle any customer related issues to relevant manager.

**1. CRITICAL/CORE COMPETENCIES**:

- **Technical Competencies (Essential / Preferred)**_
- Knowledge of all relevant health and safety principles and requirements
- Knowledge of MS offices, POS systems and general inventory principles
- A valid driver’s license will be beneficial.

**_Behavioural competencies_**

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- Be able to work flexible working hours as operationally required
- Strong Leadership and Mentorship abilities within a team
- Ability to give, understand and execute work instructions and do teamwork
- Friendly, caring individual with good cross cultures sensitivity.

**EXPERIENCE REQUIREMENT**:

- Working experience (Essential / Preferred_)
- Previous retail and/or sales management/supervisory experience in a guest facing environment will be an advantage.
- Excellent Sales Skills and Management Skills with a proven track record.

**QUALIFICATION**
- Grade 12 (Matric) (E).

Ability to commute/relocate:

- Franschoek, Western Cape: Reliably commute or planning to relocate before starting work (required)