Debt Management Administrator

6 days ago

Cape Town, South Africa RMV Solutions Pty Ltd Full time

Our client offers clients various debt repair solutions to improve their over all credit history. We are looking for a strong administrator to join their team that has an extensive background in dealing with all administrative functions within the debt management environment.

**Responsibilities**:

- Handle all correspondence with creditors, debt counselors, and clients.
- Prepare and submit all related documents.
- Negotiate proposals and monitor payments.
- Follow up on late and missed payments.
- Work on debt mediation CRM and PDA software.
- Prepare, update, and maintain the debt mediation portfolio of clients
- Manage and control all forms of communication.
- Attend to any ad-hoc instructions.
- Chase updated account balances.
- Ensure that payment schedules are updated to the last payment recorded on file
- Maintain a level of professionalism.
- Excellent communication skills
- Must have a clear tone and accent.
- Must have great Customer service.
- Matric Certificate
- Clear Criminal record
- Clear ITC (Advantageous but not a requirement)
- Ability to thrive in high-pressure work environments.
- Strong analytical and telephonic communication skills
- Expertise in building and maintaining customers relationships.
- Debt counselling certificate (Advantageous)
- Excellent time keeping and attendance records.
- 2 years of debt management &/or Debt review admin experience.
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), debt mediation & PDA Software.

**Company Benefits**
- Training and development opportunities
- Growth opportunities
- Daily, weekly & monthly rewards & Recognition
- Cash incentives
- Quarterly bonus rewards
- Pension funds benefits
- Maternity benefits
- Birthday vouchers
- Onsite canteen with wholesome meals and more
- Grade 12 - 2 to 3 years leadership/supervisory experience within New Accounts and/or services environment - Experience and/or knowledge of Vision Plus, Presence and Tableau reporting will be a strong advantage. - PC literacy (Word, Excel, Outlook) - Exceptional verbal and written communication skills - Pro-active and energetic - Highly service orientated and results driven - Will go the extra mile to resolve client issues/queries - Solid team player - Excellent organisational and administration skills with strong attention to detail - Good planning skills - Ability to work independently and handle multiple tasks - Ability to work well under pressure - Be able to work shifts as per the department roster

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