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2ndline IT Support Technician

2 weeks ago

Johannesburg, South Africa National Risk Managers (Pty) Ltd Full time

A Company based in Benoni, Gauteng is looking for a 2ndline IT Support Technician who will administer and maintain the infrastructure technology across the Company branches and multiple data centres.

**Key Performance Areas**
- Maintain high availability infrastructure
- Conduct research on latest networking
- Perform general administrative functions
- Infrastructure projects

**Key Tasks**
**Maintain high availability infrastructure**
- Manage and configure the Wide Area Network (WAN)
- Manage and configure the Local Area Network (LAN)
- Optimize service improvement within the infrastructure environment
- Conduct remote infrastructure support and troubleshooting within prescribed SLAs
- Manage IP addresses
- Maintain infrastructure security (e.g. through access controls, backups and firewalls)
- Monitor and maintain biometrics and smart numbers
- Perform daily maintenance and upgrades of the Affinity branch offices and multiple data centre infrastructure (Including cloud services)

**Conduct research on latest networking**
- Develop and assist in Data Centre consolidations
- Cloud Services, Disaster Recovery, Business Continuity connectivity design

**Perform general administrative functions**
- Collaborate and communicate with IT Support teams
- Provide assistance to IT Support teams
- Capacity management
- Reporting within the infrastructure, including monitoring and alerting
- Provide vendor, management and 3rd party partners support
- Establish and maintain a good working relationship with customers and other professionals
- Oversee telecommunications (i.e., IVR’s and smart numbers)

**Other requirements**
- Undertake cross-functional tasks for, and provide assistance to, Network Administrators
- Occasional night-time driving and working
- Liaise with third party providers in a professional manner.
- Undertake UPS operational/functionality checks per prescribed checklist(s)
- Check that OEM UPS suppliers’ maintenance regimes are completed per SLA
- Process “first point of contact” calls for UPS and systems issues and/or failures
- Retrieve camera footage for managers’/supervisors’ review
- Monitor and maintain camera hardware and cabling

**Essential Qualifications**
- Matric
- A+ Certificate
- N+ Certificate
- Linux

**Desirable Qualifications**
- CCNA
- Security+
- LPIC 1
- MCSE

**Essential Experience**
- 3 years in a similar role
- Computer network experience
- Desktop support experience
- Hardware maintenance experience
- Networking Devices experience

**Desirable Experience**
- Experience in DHCP, DNS and SMTP
- Experience in Firewalls and VPN Solutions
- Experience in Active Directory
- Experience with networking fundamentals and protocols

**Knowledge and Skills**
- Excellent listening and questioning skills
- Demonstrable knowledge in Monitoring tools e.g. Observium and netflow tools
- Communication skills
- Interpersonal skills
- Organisation skills
- Problem solving skills

**Attributes**
- Team player
- Able to work under pressure
- Attention to detail
- Able to prioritise
- Self-motivated
- Honest, hardworking and humble

For more information please contact:
**Koana Lamola