Customer Success Specialist

1 week ago

Cape Town, South Africa CV Library Full time

**Job Title**: Customer Success Specialist
**Hours**: Monday-Friday 14:00-22:30//15:00-23:30
**Location**: Cape Town, Tyger Valley
**Working Pattern**: Hybrid

At Resume Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there’s never been a more exciting time to join us or a better place to grow your career

**The Role**

We are currently looking for a client-centric, motivated and enthusiastic Customer Success Specialist to join our Customer Success team. You will be responsible for building strong relationships with your clients, helping them succeed and ensuring they are satisfied with our product and service. This role requires exceptional communication skills, a proactive and solution-orientated approach and the ability to identify opportunities to aid client growth and engagement.

**Responsibilities**:

- Act as the primary point of contact and develop strong relationships with your clients
- Regular communication via a variety of channels to provide support and assist with any queries
- Guiding your clients through the onboarding process, including delivering personalised training sessions to help them achieve optimum results
- Proactively reviewing your client’s accounts, ensuring that clients gain maximum value from all aspects of the platform to achieve the best results
- Driving product adoption; regularly reviewing usage and developing strategies to improve product adoption and consumption
- Complete performance reviews with your clients via Teams, using data to highlight trends, improvements and other insights
- Identify upsell opportunities and collaborate with our Sales teams to maximise client value
- Working collaboratively with other departments to resolve issues efficiency, improve client experience and retention

**Requirements**:

- Essential:_
- Previous B2B customer success or account management experience in a professional, fast-paced environment, with a proven track record working towards targets or deadlines
- A positive attitude with the ability to have engaging conversations and to communicate with empathy, integrity and confidence
- Excellent written and verbal communication skills
- Demonstrable interpersonal skills, including active listening
- Strong problem-solving abilities and a proactive attitude
- Data-driven and the ability to provide actionable insights to aid client performance
- Commercially driven with demonstrable experience of adding value to assigned accounts
- Able to multi-task and prioritise effectively, with a high level of attention to detail
- IT literate, including MS office with the ability to navigate multiple systems competently, with ease
- Education level - minimum Matric Grade 12
- Desirable: _
- Experience working with the UK or US markets

**Benefits

  • Customer Success

    4 weeks ago

    Cape Town, South Africa The Legends Agency Full time

    About the job Customer Success - Retention Specialist Customer Success - Retention Specialist Location: Cape TownSalary: R25,000 R33,000 per month About the Role We are seeking a highly driven and experienced Customer Success - Retention Specialist to join our growing team in Cape Town. In this role, you will be responsible for retaining and re-engaging...

  • Customer Success Specialist

    22 hours ago

    Cape Town, Western Cape, South Africa Kupa Global Full time R400 000 - R700 000 per year

    Our client,  (TLG), is building Landler — a global platform that makes nature measurable and investable. It turns biodiversity, carbon, soil, and water into decision-grade data that landowners, companies, and investors can use to track risks, model interventions like regenerative farming, and create nature-based assets.They are now seeking a Customer...

  • Customer Success Adoption Specialist

    1 week ago

    Cape Town, Western Cape, South Africa KnowBe4 Full time R60 000 - R100 000 per year

    About KnowBe4Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed...

  • Customer Success Specialist

    22 hours ago

    Cape Town, Western Cape, South Africa Meltwater Full time

    DescriptionWhat We're Looking For:Ready to explore the opportunity of Client Support Specialist in Meltwater? We're searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Success Specialist, you will closely collaborate with the Program Manager and Sales to ensure...

  • Social Media Specialist: Customer Engagement

    2 days ago

    Cape Town, South Africa Success Stream Full time

    A dynamic marketing firm in Cape Town is seeking a Social Media Representative to enhance customer engagement through social media platforms. The ideal candidate should have a Bachelor's degree in a relevant field and at least 2 years of experience in a social media role. Key responsibilities include addressing customer queries and developing marketing...

  • Customer Success

    4 weeks ago

    Cape Town, South Africa The Legends Agency Full time

    Salary: R25,000 R33,000 per month About the RoleWe are seeking a highly driven and experienced Customer Success - Retention Specialist to join our growing team in Cape Town. In this role, you will be responsible for retaining and re-engaging UK-based clients within the hair, beauty, wellness, and personal care sectors. Your mission is to reduce churn, deepen...

  • Customer Success

    4 weeks ago

    Cape Town, South Africa The Legends Agency Full time

    Salary: R25,000 R33,000 per month About the Role We are seeking a highly driven and experienced Customer Success - Retention Specialist to join our growing team in Cape Town. In this role, you will be responsible for retaining and re-engaging UK-based clients within the hair, beauty, wellness, and personal care sectors. Your mission is to reduce churn,...

  • UK SaaS Retention Specialist – Customer Success

    2 weeks ago

    Cape Town, South Africa The Legends Agency Full time

    A leading customer success firm in Cape Town is seeking an experienced Customer Success - Retention Specialist to retain and engage UK-based clients. This role involves proactive client relationship management and communicating value through personalized consultations. The ideal candidate has 3-5 years in client retention and familiarity with digital...

  • Customer Success Learning and Development Specialist

    1 week ago

    Cape Town, South Africa Tagmarshal Full time

    **Company**:Tagmarshal **Position**:Customer Success Learning and Development Specialist **Commencement**:Immediate effect **Contract**: Full-time **Work hours**:8:30 AM- 5:00 PM **Location**:Cape Town, South Africa **Remuneration**: Commensurate with qualifications and experience **Role summary**: The Customer Success L&D Specialist will report to...

  • Customer Success Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa RT7 Digital Full time £30 000 - £60 000 per year

    Company DescriptionRT7 Digital is a specialized Amazon marketing agency with over 15 years of experience, leveraging data-driven strategies to help brands achieve success on Amazon. With a team of 40+ Amazon marketing specialists, we focus on three key areas for growth: account management, organic optimization, and paid advertising. Based in London, Cape...