Customer Service Advisor

1 week ago

Durban, South Africa Nutun Full time

**Required Experience**:

- Minimum of 1 years ‘customer Service experience in Collections, Energy,
- Previous debt collection / energy experience will be advantageous.
- Strong Collections service experience.
- Ability to resolve conflict and diffuse tension.
- Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.

**Role Knowledge and Skills Required**:

- Collections agents are customer-facing representatives of their agencies.
- Negotiation - working with customers to resolve their debts, whether through a payment plan or a lump-sum settlement amount, is a vital part of the collections agent’s role.
- Persuasion - in addition to negotiation skills, collections agents should be persuasive in explaining why it’s in a customer’s best interest to pay off a particular debt.

Patience and diligence - often, collections agents need to be patient and diligent, especially when it comes to tracking down the individuals responsible for paying off a debt as customers may avoid calls from collections agents or quickly hang up

**Required Qualifications**:

- Matric.
- Clear crim/credit

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- High School (matric) (preferred)

Work Location: In person

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