Acquisitions Supervisor

1 week ago

Pretoria West, South Africa Evapure Beverages Full time

Responsibilities
- Driving sales initiatives focused on the existing customer base as well as driving acquisitions of new customers
- Ensure that telephonic requests received within the Acquisition Division are handled efficiently and that company requirements of rate & Service Levels are maintained
- Analysis of call statistics and trends on a daily / monthly basis in line with WFM (Workforce Management) standards including agent shrinkage; compliance and productivity
- Ensure that all leads are actioned within agreed service levels and lead to contract conversion targets achieved
- Manages all acquisitions activities and the daily running of the acquisitions contact centre
- Increase customer satisfaction via process improvement initiatives
- Listening to calls to ensure adherence to the company’s quality framework and standards (Voice & Data)
- Qualifications
- Matric, NQF level 5 or higher
- RE1/RE5 and FAIS accreditation
- 3 years Contact Centre supervisory/leadership experience
- 2 years previous experience in managing or working in a sales environment
- Familiarity with Industrial Relations, Customer Relations and General Management
- Proficient in Microsoft Office suiteBenefits:
**Salary**: R20,000.00 - R30,000.00 per month

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