Medical Receptionist

1 week ago

Johannesburg, South Africa Qetello Holdings Full time

**Duties**:

- Telephone procedures - Handle callers professionally and efficiently as set out in the guidelines of the communication protocols
- Message taking ensure that all messages are delivered promptly and that you follow up for resolve.
- Patient Management - To ensure the respect of patient rights to confidentiality and privacy as contemplated by the National Patient Rights Charter; Protection of Personal Information Act and the Consumer Protection Act.
- Treat the patients with courtesy and respect.
- Provide important information to patients.
- Arrivals - New Patients: primarily handled by the Medical Administration Clerk (MAC). The MR is expected to assist in the absence of the MAC.
- Pre-arrival checklist completion.
- Reminder calls 24Hrs before appointments.
- Accurate capturing of demographic data, scan and upload relevant medical information to EMR as defined by the E.M.R.
- Follow-ups: handled by the Medical Reception
- On treatment patients/CT planning: to report directly to the Radiotherapists or Radiotherapy Medical Receptionist.
- OSW bookings: handled by the Radiotherapists or Radiotherapy Medical Receptionist.
- Manage the ward list.
- Book New Patients (All New Patients are to be seen within five working days of the request).
- New Patient booking process [CPA] as defined by the induction training manual must be completed with every New Patient coming to the centre.
- Schedule planning: determine the urgency of patient health care needs and book as per need
- Electronic Medical Records Management****:

- Practice Administration
- Responsible for the distribution of incoming and outgoing correspondence (i.e. Doctors’ outbox etc.)
- Patient scripts: are to be flagged to Account Controllers for Central Auth if received.
- Notify patients of outstanding payments on accounts. The Account Controller will advise the MR the day prior to incoming patients with accounts in arrears.

**Requirements**:

- Grade 12
- Valid Drivers licence
- Fluent in English
- 2 - 3 Years of appropriate previous experience in a role of similar nature would be advantageous.
- Sound clinical knowledge regarding cancer terminology and report handling is a must.
- Data capturing ability must be proven.
- Knowledge of the following software will be advantageous: Mosaiq, E-Auth, and Elixir

**Working Hours**:

- Monday - Friday: 08H00 - 17H00

**Remuneration**:

- R 15 000.00 - R 16 000.00 depending on experience
- Pension Fund - After the probation period
- Funeral Benefit - After the probation period

REF: Medical Reception - Morningside

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