Venue Operations Manager

1 day ago

Cape Town, South Africa Zeitz MOCAA Ocular Events Lounge Full time

Zeitz Ocular Operations Manager
The operations manager will oversee the day-to-day operations of the venue, ensuring smooth running by managing staff across various departments like, food & beverage and maintenance, while prioritizing guest satisfaction through high service standards, budget control, and adherence to operational policies and procedures; they also handle staff training, complaint resolution, and maintaining property upkeep to optimise guest experience and profitability.

Duties & Responsibilities:

- Liaising with Project Managers to execute event bookings in venue as well as with the clients to determine and finalise event requirements.
- Ensure that the department delivers a consistently high standard of client service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
- Plan and direct the main operations including quality, standards, cleanliness, client satisfaction.
- Work alongside Director to ensure the smooth running of the day-to-day operations
- Be responsible for maximising profit through the consistent delivery of the highest standard of service.
- Be responsible for all the day-to-day queries, complaints or problems that arise in the business.
- Promote a positive employee relations culture through effective communication and regular team meetings.
- Manage and schedule staff for events.
- On-the-day staff management at various events after hours and weekends.
- Manage venue site visits with clients.
- Maintain and build client relationships in the events and hospitality industry.
- Ensuring that the venue and facilities are clean and organised.
- Liaising with catering services and supervising their requirements and logistics.
- Communicating and enforcing all Zeitz MOCAA Museum regulations and protocols.
- Ensure all operational processes are executed to the best of your ability.
- Manage inventory levels of supplies and equipment, coordinating with vendors to maintain proper stock.
- Generate reports for senior management on key performance indicators and identify areas for improvement

**Requirements**:

- Ability to work under pressure, with difficult clients and to multitask and remain calm in stressful situations.
- Excellent promotional ability and knowledge of marketing channels and techniques.
- Great interpersonal and communication abilities.
- Excellent communication skills in English.
- Exceptional organisational and time management skills.
- Great problem-solving skills
- Strong negotiation skills and leadership abilities.
- Willingness to work long hours and on weekends and holidays.
- Good knowledge of events and hospitality industry
- Excellent administrative skills and proper knowledge of Xero, Microsoft office and iOS systems.
- Ability to work on various projects at a time.
- Ability to meet strict deadlines.
- A minimum of 2 year’s experience in the events or hospitality industry preferred.

Qualifications:
Qualification in events management, hospitality, or similar preferred.

To apply:
Pay: R30 000,00 - R32 000,00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- Hospitality or Events: 2 years (required)
- Management: 2 years (required)

Expected Start Date: 2025/03/03

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