Project Coordinator

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special. And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office. POSITION OVERVIEW: - The Project Coordinator role is crucial to the success of MRI’s Managed Services (MS) organisation. The role is part of our Operations team that primarily focuses on engagement management across our EMEA opportunities. - RESPONSIBILITIES: - Own the post sales activities around setting up the project on internal systems including setting up tasks according to the engagement scope.- Work with the MS leadership team to identify the MS delivery resource(s) and schedule their time, whilst administering additions, changes and deletions in the scheduling system where needed.- Setup Smartsheets to track, record and report on tasks carried out by the MRI delivery team.- - Setup regular calls with the MRI leads and the Client to: - Review actions from prior meeting.- Discuss status of tasks on Smartsheets.- Assess if MRI is still operating under the scope of the agreement, highlighting any risks or concerns.- Create a delivery schedule for anticipated activities with indicative timelines throughout engagement.- Monitor, track, and report on managed services deliverables including metrics and performance indicators.- Maintain project RAG statuses and ensure there is no overrun (time) for engagements.- Maintain documentation and internal systems to ensure efficient processing of engagements and all related tasks.- Issue frequent surveys to measure client satisfaction.- Participate and lead in lessons learned post engagement completion.- Any other tasks as directed by MRI Leadership team. **REQUIREMENTS**: - Must have at least 3+ years of experience in a BAU Project Coordination / Project Manager role and ability to demonstrate excellent scope and timeline control.- Must have worked in a client facing role previously.- Must be a driver, a great communicator and know when to involve people to get tasks completed on time. Consistently meets and exceeds expected timelines.- Must be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables, vlookups etc).- Strategic, tactical, and detailed oriented. Meticulous attention to detail required—places high value on order, accuracy, client satisfaction and turnaround times.- Display professionalism and exceptional communication skills to address questions and queries promptly and effectively.- Capability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environment- Great organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team. - We’re obsessed with making this the best job you’ve ever had - We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: - We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group- Have confidence in your health with our offered Medical Aid Scheme.- Invest in our competitive Personal Pension plan and help set you up for your future.- Big on family? So are we Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).- Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose- Further your professional development with our Tuition Reimbursement Schemes- Enjoy the flexibility of working from an