Parts Specialist/manager
2 weeks ago
一、招聘要求
Ⅰ. Qualifications
1、本科及以上学历,汽车服务管理、市场营销或相关专业优先。
2、1-3年汽车行业售后服务或经销商网络对接经验。
3、具备良好的沟通、协调和客户服务能力。
4、英语、African语、祖鲁语流利,能够与经销商及服务网点进行高效沟通。
5、工作细致、责任心强,能够跨部门协作推动问题解决。
1. Bachelor's degree or above, majoring in automotive service management, marketing or related fields is preferred.
2. 1-3 years of experience in after-sales service or dealer network coordination in the automotive industry.
3. Possess excellent communication, coordination and customer service skills.
4. Fluent in English, African and Zulu, capable of efficient communication with dealers and service outlets.
5. Detail-oriented, responsible and able to collaborate across departments to drive problem-solving.
二、岗位职责
Ⅱ.Job Responsibilities
1、负责对接公司配件相关的经销商服务网点、服务站及合作伙伴网络,确保配件服务支持顺畅。
2、建立并维护与经销商及合作伙伴的长期合作关系,推动配件服务能力提升。
3、协助经销商解决配件服务问题,提供技术或流程支持。
4、收集经销商及服务网络的反馈,定期向管理层汇报网络运作情况及改进建议。
5、协助开展配件相关培训及能力提升活动,确保服务标准统一。
6、跟踪配件服务项目执行情况,推动客户满意度提升。
1. Be responsible for coordinating with the company's accessory-related dealer service outlets, service stations and partner networks to ensure smooth accessory service support.
2. Establish and maintain long-term cooperative relationships with dealers and partners, and promote the improvement of accessory service capabilities.
3. Assist dealers in solving accessory service problems and provide technical or process support.
4. Collect feedback from dealers and service networks, and regularly report the operation status of the network and improvement suggestions to the management.
5. Assist in conducting accessory-related training and capability improvement activities to ensure uniform service standards.
6. Track the implementation of accessory service projects and promote the improvement of customer satisfaction.
三、薪酬与福利
Ⅲ. Compensation & Benefits
1、薪酬:面议(固定工资 + 绩效奖金)。
2、福利:医疗保险 / 带薪年假 / 年度奖金。
3、发展路径:配件专员 → 高级配件专员/配件网络主管 → 配件经理/售后服务经理 → 区域售后服务总监
1. Salary: Negotiable (fixed salary + performance bonus).
2. Benefits: Medical insurance / paid annual leave / annual bonus.
3. Career path: Parts specialist → Senior parts specialist / parts network supervisor → Parts manager / after-sales service manager → Regional after-sales service director
四、工作地点
Ⅳ. Workplace
南非约翰内斯堡
Johannesburg, South Africa
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