Group Digital Technology Quality Coordinator

ROLE PURPOSE

KEY PERFORMANCE AREAS
- Uses appropriate methods and a systematic approach in the development, maintenance, control and distribution of quality and environmental standards
- Makes technical changes to and controls the updates and distribution of quality standards
- Distributes new and revised standards
- Contributes to the collection of evidence and the conduct of formal audits or reviews of activities, processes, data, products or services
- Examines records for evidence that appropriate testing and other quality control activities have taken place and determines compliance with organisational directives, standards and procedures
- Identifies non-compliances, non-conformances and abnormal occurrences
- Designs, creates, develops, customises and maintains learning materials and resources to deliver agreed outcomes, and meet accreditation requirements if appropriate
- Contributes to the design, configuration and testing of learning environments, including creation of simulated data, and replication of external systems, interfaces and assessment systems
- Delivers learning activities to a variety of audiences
- Teaches, instructs, trains students/learners in order to develop knowledge, techniques and skills using appropriate methods, tools, online environments, equipment and materials
- Oversees students/learners in performing practical activities and work, advising and assisting where necessary
- Provides detailed instruction where necessary and responds to questions, seeking advice in exceptional conditions beyond own experience.
- Assists with the development of examples and case study material for use within pre-defined learning material

EDUCATION/ CERTIFICATION
- Matric / Grade 12
- Current industry certification in quality management (ISO 9001 or equivalent) is required
- Current industry certification in architecture (TOGAF, GxP) advantageous
- Business Process Management Methodology (i.e., BPM, SDLC, ITIL, DevOps, Agile, COBIT) advantageous

EXPERIENCE
- 5+ years’ experience of managing relationships with internal business customers
- Experience and sound knowledge of Business processes, quality management, auditing, quality assurance and improvement practices in a manufacturing industry (pharmaceutical is preferred or food as a secondary option)
- 5+ years’ experience managing customer relationships in an operational, global services and automation in a large complex/matrix global organisation
- 5+ years’ experience leading, influencing customers and matching needs to solutions

SKILLS AND ATTRIBUTES
- Attention to detail
- Innovation
- Visioning
- Strategic planning
- Global thinking
- Entrepreneurial thinking
- Teamwork
- Initiative
- Results oriented
- Systems thinking
- Focused
- Problem-solving and good judgment
- Responsibility and accountability
- Cooperation
- Proactive
- Resilience
- Active listening skills
- Presentation skills
- Meeting facilitation
- Organisational awareness
- Influence skills
- Confident
- Pragmatic
- Empathy
- Excellent communication skills

KNOWLEDGE
- Technical / professional knowledge
- Industry knowledge
- Intermediate to advanced Microsoft Office Packages proficiency
- Good manufacturing practice knowledge

ASPEN COMPETENCIES

Business
- Create the Future
- Accountability/ Ownership

People
- Communicate Effectively
- Dealing with ambiguity Embrace Change

Self
- Contribute Special Expertise
- Take Action with Integrity

Aspen is committed to the principles of equal employment opportunity. Preference will be given to applicants from designated groups through a fair recruitment and selection process in line with Aspen’s Transformation Agenda.