Junior Analyst X 4

2 days ago

Pretoria, South Africa Financial Sector Conduct Authority Full time

**Purpose of the Job**:
To assist the department in handling complaints and queries from multiple sources, redirect complaints to external stakeholders,

regulatory authorities and internal FSCA divisions in accordance with relevant protocols and management of the debarment register.

The person appointed to this position will report to the Manager.

**Key Performance Areas**:

- Assess complaints and queries received by the Department;
- Refer matters that do not fall within the scope of the FSCA to external stakeholders;
- Refer matters that fall within the scope of the FSCA to relevant internal stakeholders;
- Engage with internal and external stakeholders with regards to the activities of the Department;
- Engage with relevant internal and external stakeholders to facilitate the closure of various matters;
- Assist with the outreach projects; and
- Attend to administrative responsibilities of the Department as directed by the management team

**Other Key Competencies**:
approach; problem analysis, information gathering, communication skills (verbal and written), good interpersonal skills and

emotional intelligence, customer relations and persuasiveness skills.

FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan.

Persons with disabilities are encouraged to apply.

Bachelor’s Degree in Law or Commerce or any other relevant qualification with 0 to 1 year of experience. A good understanding
of the overall mandate of the FSCA and the various financial sector laws is required.

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