Supply Chain Manager

**Supply Chain Manager (Device repairs)**

**Stellenbosch**

**Permanent**

A successful fintech & Payments company is growing rapidly by implementing new ideas and equipment in the payment processing industry to enrich payment solutions with automation and amazing technologies. The products business scope spans from ecommerce through to new generation Android point-of-sale solutions.

As the Supply Chain Manager, you will own the position with the purpose to create a positive legacy.
- The Supply Chain Manager is a critical role that ensures the smooth operation of the supply chain, efficient inventory management, and the high-quality repair of payment devices.

**The primary competencies are**:

- The Supply Chain Manager plays a pivotal role in overseeing the company's internal logistics, managing inventory efficiently, and leading the device repair team.
- This multifaceted position requires a detail-oriented, analytical professional with a deep understanding of supply chain processes and technical expertise in device repair.

**Duties & Responsibility Span**:

- Inventory Management and ERP:

- Develop and implement inventory control strategies to optimize stock levels while minimizing carrying costs and stockouts.
- Conduct regular inventory audits, cycle counts, and reconciliations to ensure data accuracy and maintain an up-to-date inventory record.
- Monitor inventory discrepancies and initiate escalation protocols when necessary.
- Logistics Coordination:

- Oversee the planning and execution of inbound shipments and outbound deliveries, ensuring timely delivery of goods to meet customer demands.
- Collaborate with suppliers, freight forwarders, and carriers to resolve any transportation-related issues.
- Continuously assess and improve transportation strategies to enhance cost-effectiveness and reduce delivery lead times.
- Device Repair Services:

- Lead the device repair team in diagnosing and repairing company payment devices in a timely and efficient manner.
- Implement standard repair procedures and quality control measures to ensure consistent and reliable repairs.
- Monitor repair turnaround times and maintain a high level of customer satisfaction with device repair services.
- Team Leadership:

- Supervise, train, and mentor logistics, inventory, and device repair staff, fostering a positive work environment and encouraging professional growth.
- Assign tasks and responsibilities to team members, ensuring all duties are carried out efficiently and in line with established guidelines.
- Conduct performance evaluations and provide constructive feedback to team members, promoting a culture of accountability and excellence.
- Process Improvement:

- Identify opportunities for process optimization in logistics, inventory management, and device repair services and implement best practices to enhance overall efficiency.
- Collaborate with cross-functional teams, such as procurement and operations, to streamline processes and achieve seamless coordination within the supply chain and device repair operations.
- Data Analysis and Reporting:

- Utilize data analysis tools and ERP software to generate insightful reports on inventory levels, transportation costs, logistics performance, and device repair metrics.
- Present findings and key performance indicators to management, offering actionable recommendations for improvement.

**Requirements**:

- Relevant qualification in Business Administration, Supply Chain Management, Engineering, or a related field (or equivalent experience) preferred.
- Proven experience in logistics and inventory management, device repair, preferably in a supervisory or managerial role.
- Experience in diagnosing and repairing electronic devices.
- Strong knowledge of supply chain principles, inventory control methodologies, and logistics processes.
- Proficiency in using inventory management software, data analysis tools, and device diagnostic tools.
- Excellent communication, leadership, and interpersonal skills.
- Problem-solving mindset with a focus on continuous improvement.
- Knowledge of fintech industry standards and practices is a plus.
- The ability to ensure the smooth operation of the supply chain, efficient inventory management, and the high-quality repair of payment devices.