Sales Consultant

6 days ago

Bellville, South Africa BRIGHTS HARDWARE Full time

**_Ref #: SC01-OCT22(BS)_**

**_Department: _**Tools / Automotive**

**_Reporting to_**: Divisional Manager**

**_Purpose: _** **To provide overall support and assistance with product selection and closing of sales that requires knowledge of a specified and technical nature to customers and to provide effective customer service in a professional and competent manner, with the aim of achieving customer satisfaction.**

**KEY RESPONSIBILITIES**:

- To generate new sales and maintain existing customer base to promote the business and drive sustainable growth as well as increased margins and profits.
- Attend to customers in a professional, competent, and helpful manner while generating new business opportunities and maintaining existing customer relationships to ensure overall customer satisfaction, repeat business and referrals.
- Respond to new and current client base regarding complaints and service enquiries including commercial clients.
- Prepare and analyse costing for tenders considering plans and using best available prices.
- Identify current sales process bottlenecks and inconsistencies.
- Advise the customer on products: price, specification, delivery, warranties, and any other information pertinent to the, use and care of the product.
- Assess customer needs and advise customers on alternatives within the range of the product to further ensure customer needs are satisfied, explaining the features of different products and the benefits of using them.
- Maintain and demonstrate up to date knowledge of the company’s product ranges and any additions/ changes to it and avail themselves for upskilling and product knowledge training.
- Ensure merchandising is done according to the company’s merchandising standards and that the products are priced correctly.
- Attend to admin tasks including, but not limited to maintenance and updating of customer book, special orders file, submitting invoices and other relevant paperwork.
- Responsible for training and upskilling junior staff members in the department
- Assist with the ongoing management of stock by way of product inventories and participating in stock takes, including perpetual stock takes.
- Control and maintain acceptable stock levels and liaising with relevant departments regarding replenishment of stock when necessary

**REQUIREMENTS**:

- Matric or Equivalent
- 10 Years sales experience in Tools & Automotive
- 7 years retail/hardware experience
- Customer Service Training
- Product knowledge training
- Demonstrate Standard Operating Procedure knowledge unattended at 100% accuracy
- 10 Advanced technical supplier competency certificate/ External Sales technique course
- Demonstrate above average sales technique
- Assertive problem-solving ability
- Advanced technical or specialist product knowledge of entire department (Achieve 100% in assessment)
- Ability to communicate effectively (verbal &written)
- Has a good idea of suppliers policy and procedures

We are committed to having staff that reflect the diversity of our nation we will conduct our recruitment and appointments in line with the Company’s equity targets and we are committed to improving our positions. The Company reserves the right to make changes to these terms and conditions at any time and for any reason.

**Job Types**: Full-time, Permanent

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