Fmcg Benefits Administrator

1 week ago

Durban, South Africa RJPersonnel Full time

2years
- Providing administrative support and processing retirement, death, and disability claims.
- Liaising with relevant Fund Administrators as well as internal divisional offices and stakeholders.
- Providing administrative support across the Group Pension portfolio, in accordance with the Pension benefits policies and procedures.
- Adhering to legislative as required by the benefits function.
- Escalating concerns or challenges relating to Pension administration and processing immediately to ensure an efficient flow of work is maintained.
- Coordinating the resolution of queries related to Pension related activities.
- Providing information on how the Pension funds work and empowering the Service Desk with relevant first line inputs to build the capacity within the Service Desk.
- Compiling and updating documents as required.
- Capturing, loading, and processing of relevant documents on relevant systems.
- Maintaining databases on Excel.
- Maintaining filing and recording all required administration on systems for reference and auditing purposes.
- Making use of official templates and systems for correspondence, memo, and related administrative activities.
- Updating and maintaining People data in accordance with data standards - Extracting statistical information from SAP and maintaining statistical updates.
- Ongoing screening of incoming correspondence and addressing according to level of priority for and within the Pension portfolio activities.
- Participating in Pension fund or related projects and other adhoc activities.
- Ensuring work is completed according to the sequence

**Qualifications and Experience**:

- Matric with a relevant Degree / Diploma in Administration or equivalent
- At least 2 years’ proven work experience in an Administrative Benefits role with exposure to supporting the processes related to Pension or similar benefits offerings in a Group structure
- Experience within the FMCG, retail sector or similar environment will be beneficial
- Demonstrable exposure to the death claim investigations and related administration
- Proficient in MS Office (Excel)
- Experience working with SAP will be advantageous

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