Service Delivery Manager

2 days ago

Pretoria, South Africa Nambiti Technologies Full time

We are recruiting for an IT **Service Delivery Manager** role, to manage and ensure high-quality delivery of IT services to internal and external stakeholders, aligning service delivery with business needs and driving continuous improvement

**Key responsibilities**:

- Oversee the end-to-end delivery of IT services in accordance with SLAs and business requirements.
- Manage relationships with internal teams and external vendors to ensure service quality and performance.
- Lead incident, problem, and change management processes.
- Monitor service metrics, prepare performance reports, and implement service improvement plans.
- Ensure compliance with ITIL best practices, governance policies, and security standards.
- Act as the escalation point for critical incidents and drive resolution coordination

**Minimum Technical Skills and Qualifications**:

- NQF Level 7 or higher qualification in Business, Marketing, Public Relations /Communications/ Management, HR, Administration or IT related fields.
- ITIL Foundation Certification required.
- 8+ years’ experience overseeing ICT Service Delivery team and SLA managing.
- Experience managing support teams, service desk operations, and vendor contracts.
- Excellent stakeholder management and communication skills.
- Proven track record of improving IT service performance and customer satisfaction.

For more information please contact:
**Dimpho Bogopa

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