Debt Collection Agent

7 days ago

Lynnwood Ridge, South Africa Triple Advanced Investments Full time

**BRIEF DESCRIPTION OF JOB**:

- Effectively work outbound Debt Collections Telephone Campaigns on default accounts.
- Ensure the proper notes is made on various systems of all communication with debtors.
- Ensure customer contact details are updated after confirming details with the customer.
- Ensure that various daily / weekly / monthly Rand Value, Matters Worked and Payment Arrangement targets are achieved
- Ensure all Collection Policies are adhered to e.g. Debit Order Mandates

**COMPETENCIES/QUALIFICATIONS/SKILLS REQUIRED**:

- Grade 12
- Able to work at least 2 (two) Saturdays a month
- Computer Literate
- Assertiveness and the ability to get debtors to make payment arrangements
- Be able to work under pressure
- Excellent Telephone Etiquette
- Negotiation skills
- Goal / Target driven

**MEASUREMENTS**
- Ensure daily / weekly / monthly matters worked targets are achieved
- Ensure daily / weekly / monthly Promise to Pay targets are achieved
- Ensure daily / weekly / monthly Debit Order targets are achieved
- Ensure daily / weekly / monthly Rand Value targets are achieved
- Ensure Quality Control Scores are achieved

Notes:
Commission based only on money collected

**Salary**: R4 200,00 - R6 500,00 per month

**Experience**:

- Debt Collection: 1 year (preferred)

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