Mobile Repair Technician

6 days ago

Milnerton, South Africa Rectron Full time

The main purpose of this job is to ensure that returned faulty stock is repaired efficiently and effectively in order to be able to meet SLA requirements set by the vendor and by Rectron, and ultimately ensure customer satisfaction.

**Outputs and Responsibilities**
Repair/quote faulty Laptops accurately and timeously
Inform the customer of any additional costs or requirements needed in order to fully repair the unit. This may include recommendations of add on products
Meet all vendor KPI’s & SLA’s requirements on a daily basis.
Ensure effective customer communication
Execute Rectron standards of excellence in all work completed
Escalate problematic issues to the Supervisor
Other duties as specified by your line manager
General admin and housekeeping

**Education/Qualification, Skills and Experience**
Matric
Relevant technical certificate
3-5 years mobile repairing experience within workshop environment

**Skills and Competencies**
Strong technical background
Attention to detail
Problem Solving
Understanding of gross technical problems
Strong ability to work according to a timeline and schedule
Ability to work under pressure
Well disciplined’ individual
Ability to effectively diagnose failures ensuring a low return rate

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