German Speaking Customer Service Assosicate

2 weeks ago

Cape Town, South Africa Amazon.com Full time

German Speaking Customer Service Assosicate

Job ID: 220090864 | Cape Town, South Africa

Amazon is looking for a Communities Moderator (German speaking) who will join our aim to protect customer confidence across Amazon Community Shopping experiences.

Our consumers are Amazon Shoppers that use Community Purchase material such as Customer Reviews, Questions, Answers and Comments, to make better informed shopping selections. As a moderator, you will monitor against improper content (e.g. unlawful or sexually explicit content) and off-topic content (e.g. delivery, seller experience) to preserve confidence among customers.

**Job description**:

- Meets or exceeds quality and productivity goals assigned by management.
- Demonstrates clear and polite written and oral communication.
- Maintains a positive and professional demeanor and portrays the company in a positive light.
Follows company policies and processes in order to process customer requests appropriately.
- Demonstrates knowledge and use of departmental resources, policies and procedures.
- Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
- Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
- Proactively communicates system and process issues, and customer feedback trends to management.
- Exceeds customer expectations by going above and beyond all other duties as assigned.

**Basic qualifications**:

- German (A2 or higher) & English communication skills
- Completed NQF Level 4 or a Matric qualification or higher
- Minimum 12-month service industry experience
- Computer knowledge (speed, accuracy and navigation)
- Flexibility in work schedule - (Shifts will possibly start and end outside of normal business hours)
- South African Citizen/Permanent Resident

**Preferred qualifications**:

- Some college degree preferred
- Ability to multi-task with phone and computer skills
- Experience working in a customer service or call center preferred
- Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
- Demonstrated ability to work as an effective team member

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