Store Leader

1 week ago

Somerset West, South Africa Wellness Warehouse Full time

**AREAS OF RESPONSIBILITY**:
Customer Experience
- Be professional
- Manage customer interactions, complaints and requests
- Optimise selling space and drive replenishment to ensure stock availability
- Conduct floor walks to ensure housekeeping disciplines are adhered to

Store Profitability
- Sales - meet or exceed targets
- GP - reduce wastage & improve stock accuracy within benchmarks
- NP - reduce controllable expenses in line with budgets
- Interpret Income Statement information and formulate and implement action plans
- Identify challenges, trends and opportunities to drive continuous improvement

Store Disciplines & Productivity
- Ensuring that monthly store audit benchmarks are achieved and improved upon

Risk Management
- Effective stock control and stock management
- Effective cash handling procedures and controls

Lead, develop and retain team members
- Performance development culture and team effectiveness
- Leading, developing and coaching the team
- Basic IR

**JOB SPECIFICATIONS**:

- Grade 12
- Business/Admin qualification - a retail management diploma or degree would be advantageous
- Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
- A genuine interest in health and wellness - brand ambassadors
- Fully computer literate
- Strong written and verbal communication skills
- Ability and willingness to work weekends and extended retail hours
- Proficiency in stock management, cost control and cost management
- Own transport essential
- Competency Assessment Achieved

**OFFER**:

- Remuneration based on a ‘cost to company’ model and performance incentives.
- All permanent team members are required to join the company’s provident fund and risk benefit.
- Medical aid options are available.
- 20 days annual leave
- Birthday leave
- Team member discounts on in-store and online purchases
- Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
- Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)

Pay: R12 000,00 - R17 000,00 per month

**Experience**:

- Retail: 4 years (required)

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