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Site Liaison Manager

2 weeks ago

Johannesburg, South Africa International SOS Full time

**Overall Purpose of the Role**:
Provide direct supervision and support to the Johannesburg-based Site Liaison Officers (SLO) team, ensuring professional, efficient, and high-quality service delivery to International SOS employees and clients. This role also drives service excellence across the MEA region by scoping SLO needs, promoting operational efficiency, and supporting profitability. It involves close collaboration with regional and country-level stakeholders to implement continuous improvements and uphold quality standards.

**Core Responsibilities**:
**SLO Team Leadership & Performance**
- Supervise, mentor, and appraise SLOs based on KPIs and development plans
- Manage absenteeism, recruitment, onboarding, and training
- Drive operational excellence and digital transformation
- Lead structured meetings with HR, Finance, and Operations
- Oversee ORYX and Kronos systems access, training, and support

**Staff Logistics & Rotations**
- Manage travel bookings, visa compliance, and accommodation
- Approve purchase orders and coordinate staff mobilization
- Ensure accurate roster planning and staff availability

**Administration & Communication**
- Ensure timely payroll and timesheet submissions
- Respond to staff queries within 24 hours
- Manage client-rechargeable expenses and support reporting

**Customer Service**
- Maintain strong relationships with internal stakeholders
- Promote a culture of professionalism and service excellence
- Address staff concerns and ensure site-level support

**Cost Control**
- Optimize rosters and handovers to reduce costs
- Analyze expenses and reconcile billing discrepancies
- Provide regular financial insights to support decisions

**Reporting**
- Ensure timely and accurate reporting across service centres
- Maintain data integrity and represent responsibilities in meetings

**Leadership**
- Foster a collaborative and motivating work environment
- Promote open communication and professional behavior
- Act as a mentor and role model for the team

**Occupational Health & Safety (OH&S)**
- Train and supervise staff on safe practices and PPE usage
- Monitor OH&S systems and ensure legal compliance
- Maintain welfare facilities and conduct risk assessments
- Encourage staff to report hazards and follow safety protocols

**Requirements**:
**Key Skills & Knowledge**:

- Warm, empathetic, and approachable communication style
- Strong expertise in travel and logistics operations
- Solid understanding of international customs and border regulations
- Proven leadership and team management in complex environments
- Skilled in vendor negotiation and contract management
- Excellent organizational and crew roster planning abilities
- Collaborative approach across teams and regions
- Detail-oriented, independent, and able to manage multiple priorities
- Quick decision-making aligned with company policies
- Experience in cross-cultural work environments
- Strong interpersonal and relationship-building skills

**Work Experience**:

- Minimum 3 years in a leadership role, ideally in corporate travel coordination, global mobility, or logistics.
- Proven experience in team management is essential.
- Exposure to energy, mining, or infrastructure sectors is a plus.
- Prior operations management experience is advantageous.
- Familiarity with corporate travel booking systems is beneficial.

**Qualifications**:

- A university degree in a relevant field is preferred.

**Languages**:

- ** English fluency is essential.**:

- Proficiency in an additional language is a significant advantage.

**Join Our Team**: