Debt Review Team Leader
7 hours ago
We are seeking an experienced and driven **Debt Review Team Leader** to join our team. This is an exciting opportunity for a passionate professional to lead a high-performing team, ensuring exceptional service and compliance with debt review regulations.
**Key Responsibilities**:
- Lead, mentor, and manage a team of debt review consultants.
- Oversee the debt review process, ensuring compliance with the National Credit Act (NCA) and other relevant legislation.
- Monitor team performance and implement strategies to achieve key performance indicators (KPIs).
- Conduct regular coaching and training sessions to enhance team skills and knowledge.
- Handle escalated cases and provide solutions to complex client queries.
- Collaborate with stakeholders, including credit providers and legal representatives, to resolve cases efficiently.
- Prepare and present team performance reports to senior management.
- Ensure all client interactions align with company values and quality standards.
- Recruit and train new staff.
**Qualifications and Experience**:
- Proven experience in a debt review environment.
- Minimum of 2 years in a leadership or supervisory role.
- Comprehensive knowledge of the debt review process and the National Credit Act.
- Strong leadership, coaching, and team-building skills.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Proficiency in debt review software.
**What We Offer**:
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
Pay: From R8 700,00 per month
**Experience**:
- debt review: 3 years (required)
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