Cisco Certified Network Associate

2 weeks ago

Cape Town, South Africa Dimension Data Full time

The Cisco Certified Associate is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients bymanaging incidents to resolution. Their primary objectiveis to ensure zero missedservice level agreement conditions. TheCisco Certified Associate focuses on first line support for standard and low complexity incidents and servicerequests.

**Key Roles and Responsibility**:

- Monitors clientinfrastructure and solutions
- Identify problemsand errors prior to or when they occur
- Routinely identifycommon incidents and opportunities for avoidance as well as general opportunities for incident reduction
- Investigate firstline incidents assignedand identify the root causeof incidents and problems
- Fulfil approved requests following agreed procedures
- Provide telephonic or chat supportto clients when required
- Execute approvedmaintenance activities includingpatching and configuration changes
- Follow the required handoverprocedures for shiftchanges to ensureservice continuity
- Report and escalate incidents where necessary
- Ensure the efficient and comprehensive resolutions of incidents and requests
- Proactively identifyopportunities for work optimisation
- Update existing knowledge articlesor create new ones
- Identify opportunities for work optimisation including opportunities for automation of work, requestfulfilment, incident resolution and other generalprocess improvement opportunities.

**Knowledge, Skills and Attributes**:

- Ability to communicate and work acrossdifferent cultures and social groups
- Ability to plans activities and projects well in advance,and takes into account possiblechanging circumstances
- Ability to maintain a positive outlookat work
- Ability to work well in a pressurised environment
- Ability to work hard and put in longerhours when it is necessary
- Ability to applyactive listening techniques such as paraphrasing the message to confirm understanding, probing for furtherrelevant information and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive clientexperience throughout the total clientjourney

**Academic Qualifications**:

- Diploma, degree or relevantqualification in IT/Computing (or demonstrated equivalent work experience)

**Advantageous certifications**:

- Up to date and relevant ITIL certification (Foundation Level)
- CCNA Enterprise
- CCNP Enterprise and advantage
- Riverbed CertifiedSolutions Associate - WAN Optimization (RCSA-W)
- Check Point Certified SecurityAdministrator NG with Application Intelligence (CCSA-NG AI)
- VMware Certified Professional vSphere
- Cisco Firewalls and Routers

**Required Experience**:

- Entry level experience or completion of relevant intern program
- Entry level experience with troubleshooting and providing supportrequired in network/data centre/ systems/storage administration and monitoring Serviceswithin a mediumto large ICT organisation.
- Working knowledgeof management agent,redundancy concepts, and products withinthe supported technical domain (i.e.

Network, Data Center, Telephony, Exchange, Storage, Cloud,Backup etc)

  • Project Manager

    10 hours ago

    Cape Town, South Africa Zara Capital Full time

    Our IT Security Systems Services client based in Cape Town is actively seeking a Project Manager -CCNA to join the team. As a network engineer project manager, you'll be part of the technology group, working closely with the Application Development and DevOps teams to provide solutions that will aid the organization to run...

  • Cisco Network Engineer

    4 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R900 000 - R1 200 000 per year

    Job Purpose: The Network Engineer is responsible for maintaining and upgrading the network infrastructure of an once. You will design, install and maintain LANs (Local Area Networks) as well as WANs (Wide Area Networks). The Network Engineer should have a strong understanding of networking technology such as TCP/IP. You should also be familiar with Cisco...

  • CCIE Network Engineer

    4 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R600 000 - R1 200 000 per year

    Key purpose:Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or...

  • L2 Proactive Network Service Engineer

    7 days ago

    Cape Town, South Africa Mindmatch Consulting Full time

    Summary and purpose of the Job: We are seeking a highly skilled Proactive Network Engineer to perform the maintenance, patching, and optimisation of our customers network infrastructure.This role is focused on ensuring the security, stability, and efficiency of our customer networks by proactively managing firmware updates, security patches, and...

  • Network and Security Technical Team Lead

    1 week ago

    Cape Town, South Africa LexisNexis Full time

    Implement, Manage, Maintain and Administer LexisNexis Network and Security Infrastructure Systems. - Implement and optimize tools to effectively manage and monitor infrastructure and provide effective alerting and reporting regarding security, network incidents, security, compliance and vulnerability assessments. - Facilitate stakeholder engagement with...

  • Cisco Network Engineer

    4 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R900 000 - R1 200 000 per year

    Job purpose: As a Network Security Engineer, you'll be responsible for the design and implementation of client solutions. This role requires experience in networking technologies such as Cisco, Fortigate or AWS product suite; Network Penetration Testing; Computer Forensics; Social Engineering & ITIL processes along with strong scripting skills including...

  • Network Engineer

    4 days ago

    Cape Town, Western Cape, South Africa Forvis Mazars in South Africa Full time R90 000 - R120 000 per year

    Role TypeThis is a permanent role reporting to the Head of Infrastructure & Platforms.About Forvis MazarsForvis Mazars is a leader in audit, tax and advisory services, operating worldwide across 100+ countries and territories. Join our 40,000+ strong team to grow your career through global opportunities, diverse projects and continuous learning. Belong to a...

  • Associate Network Engineer

    1 week ago

    Cape Town, Western Cape, South Africa The Nippon Telegraph and Telephone Corporation (NTT) Full time R250 000 - R500 000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Associate...

  • Account Executive

    2 days ago

    Cape Town, Western Cape, South Africa Cisco Full time R120 000 - R180 000 per year

    WHY YOU'LL LOVE CISCO We change the World; you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to...

  • Account Executive

    3 weeks ago

    Cape Town, South Africa Cisco Full time

    WHY YOU’LL LOVE CISCO We change the World; you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to...