Team Leader: National Support Centre

1 week ago

Johannesburg, South Africa Lyra Health Full time

**About Lyra Health**

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

The position of NSC Team Leader is a full-time position. The job holder will be based at Lyra Health head office. The role also requires the Team Leader to be on call on a rotational basis.

The manager will be required to take on any other relevant work-related duties as required by the Head of Operations

This job specification is not exhaustive and will be reviewed as the role develops.

**Key Responsibilities**:

- Leading, developing, motivating and inspiring the team and individuals to maximize performance.
- Coach and mentor team members to perform.
- Develop, implement and maintain systems to ensure accurate data management and service delivery within client expectation and contractual SLA.
- Run individual and team meetings.
- Provide case supervision on cases.
- Assist in the development and growth of the department.
- Recruitment of new staff that are appropriate fits for all new positions.
- Manage projects efficiently and effectively and provide accurate feedback where necessary within turnaround times.
- Conduct case reviews for compliance with internal standards of operations to ensure service quality.
- Plan and execute performance management through effective goal setting that is in line with NSC objectives and quarterly measurement of each subordinate. Provide meaningful performance feedback (within deadlines) and recognise employee efforts.
- Develop and maintain Standard Operating Procedures to ensure effective operations.

**Qualifications**:

- Minimum of a master’s Qualification as a Clinical or Counseling Psychologist and current registration as such with the HPCSA or
- Minimum of an Honors Qualification as a clinical Social Worker and current registration as such with the SACSSP or
- Minimum of a B-Psych Degree as a Registered Counselor and current registration as such with the HPCSA
- A minimum of 2 years’ experience in a clinical environment (EAP)

**Desired Skills and Experience**:

- Good computer literacy
- Strong client service orientation
- Natural Leader
- Good understanding and ability to assess risk and pathology
- 2 - 3 years clinical experience
- Ability to work well under pressure
- Business and commercial acumen Initiative
- Strong communication and Organisational skills
- Good time management
- Good team player
- Able to work and stay calm under pressure
- Able to be creative and solve problems accurately

  • Call Centre Team Leader

    6 days ago

    Johannesburg, South Africa I-talk Full time

    A well-established company based in Randburg require a self-motivated, target driven individual to join our call Centre as a Team Leader, to manage a team of 10-15 call centre agents. All applicants must have previous outbound call centre experience. As a Team Leader you must be able to support your Team. The Team Leader will be responsible for all success...

  • Contact Centre Team Leader

    2 days ago

    Johannesburg, South Africa PG Glass Full time

    **Main job purpose** Manage, coach and mentor agents and teams of agents to ensure achievement of set, communicated and tracked key performance indicators and behavioural standards of engagement towards achieving and exceeding company objectives **Main Objective** Ensure agent and team achievement against set KPI targets through effective performance...

  • Team Leader

    2 weeks ago

    Johannesburg, South Africa Talent Evolution Full time

    The Sales Contact Centre Team Leader's primary objective is to lead and manage a team of agents to maximise revenue opportunities and exceed sales targets. The role combines management, selling, coaching and leadership activities to enable the sales team to achieve their assigned targets. Operationally, the Team Leader is responsible for driving the...

  • Team Leader

    2 days ago

    Johannesburg, South Africa i-Talk Financial Services Full time

    Blu Train Group require a self-motivated, target driven individual to join our call Centre as a Team Leader, to manage a teams of 10-15 call centre agents. All applicants must have previous outbound call centre experience. Job Summary As a Team Leader you must be able to support your team. The Team Leader will be responsible for all success of their team by...

  • Call Centre Team Leader

    6 days ago

    Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - Responsible for a combination of sales and customer service. including cross-selling to clients as well as nurturing the client...

  • Supply Chain Planning Manager

    1 week ago

    Johannesburg, South Africa Pack Leader Full time

    **Introduction to Pack Leader** Pack Leader operates 3 branches in Cape Town, KZN, and the Central Distribution Centre and Head Office in North Riding, Johannesburg, from where the role will be based. The role requires an individual with a tertiary qualification. Expert skills in Excel are a prerequisite with the ability to perform If Queries, Vlookups...

  • Call Centre Team Leader

    4 days ago

    Johannesburg, South Africa Santam Full time

    What will you do? The Call Centre Supervisor will ensure the department delivers the required performance and deliver and a great customer experience The individual will ensure that through their team, customers receive a friendly, professional and consistently high-quality service helping to resolve various queries, close any sales enquiries, identify up...

  • Senior Call Centre Manager

    2 days ago

    Johannesburg, South Africa Call Centre Support Full time

    Senior Sales Managers wanted I-talk Financial Services based in Randburg is looking to fill the above mentioned posts. **_Qualifying criteria: _** - Coordinate Sales floor - Manage Team leader and their Teams - Compile reports daily - Liaise with QA managers to ensure quality standards are met - Set up calibration when necessary - Delegate work accordingly...

  • Call Centre Team Leader

    1 week ago

    Johannesburg, South Africa Debt Guides Full time

    **Location**: Northcliff, Johannesburg **Company**: Debt Guides **Who We Are** **Debt Guides** is a specialist debt review company based in Northcliff, Johannesburg. We're committed to helping South Africans regain control of their finances through ethical, efficient, and impactful debt solutions. We're growing fast - and looking for a high-performing Call...

  • Support Team Leader

    2 days ago

    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    The Helpdesk Team Leader is responsible for providing professional and efficient helpdesk support. A strong customer service mindset is the key to succeeding in this role. This hands on team lead will assist with the standardisation of helpdesk services and procedures along with streamlining any discovered inefficiencies. **Key Responsibilities**: Ensure a...