Electronic Payments Manager

**Overall job purpose**:
The key areas of responsibility entails managing the end-to-end operational value chain of the Payment Clearing House Participant Group (PCH PG) which includes
- Management of the end-to-end PCH PG functions including members meetings, workshops agendas, priorities management, projects facilitation, incidents management (including business continuity), adherence to the Payment Clearing House Rules and Agreements
- Management Information Systems and Reporting
- Operational Management (monitor, measurement and problem solving)
- Stakeholder (Members and Non-Members) Management and support

**Key stakeholder management and interaction**:

- **Internal**: Structures, executives and employees
- **External**: Payment Clearing House Participant Group (PCH PG), SARB, FSCA, Members, Payment System Operators (PSOs), Settlement Operator and other regulatory bodies with an interest in the Payments Industry of South Africa

**Responsibilities**:
**To manage and lead the end-to-end value chain of the Electronic payment systems by**:

- Coordinate all operational management functions in the PCH PGs
- Be accountable for the PCH PG’s governance and support functions
- Ensure effective operational stakeholder management including Member Banks, Payment System Operators (PSOs), Settlement Operator and other stakeholder forums with an interest in the work of the client and the National Payment System of South Africa
- Manage and lead the PCH PG output end-to-end and ensure the integration and execution of all projects, agreements, rules of the PCH PGs
- Ensure the Governance Framework is adhered to in all the functions and process of the PCH PGs, Steering Committee Projects or any other supporting structures.
- Ensure that Payment System Operator (PSO) rules, specifications where applicable are enforced in adherence to the PSO requirements
- Oversee the administrative functions relating to the PCH PGs, including meetings, workshops and other stakeholder engagement forums
- Provide advice and thought leadership based on thorough understanding of the payment industry of South Africa, relevant legislation and regulation, key payment processes, payment streams and payment instruments (current and new)
- Facilitate and guide the setting of goals and priorities for Payment Clearing House Participant Group (PCH PGs) based on end-to-end understanding of the Client’s Strategy, delivery goals, industry developments, relevant legislation and regulation risks, challenges and opportunities
- Facilitate and guide execution of PCH PG priorities
- Support and facilitate integration of projects and delivery into PCH PG environment
- Manage day-to-day operational issues and incidents as well as finding resolutions
- Monitoring and measurement of Payment Clearing House Participant Group (PCH PG) priorities and provide feedback against goals achievement
- Support the Client’s internal processes and deliverables aligned to the Client’s Strategy

**Key attributes**:
**Education and experience**:

- 5-8 years hands on experience with Payments Systems in South Africa
- 5-8 years hands on experience with Payments Systems Operations
- 5 years General Operations and Administration Management
- Higher Education Diploma or Degree in Administration, Management or Commerce

**Knowledge**:

- System / Business analysis methodologies and principles
- Knowledge of the National Payment System of South Africa
- Knowledge of regulatory and legislative landscape and governance in the payment industry of South Africa
- Strong knowledge of Microsoft Office (Visio, MS Project, Excel, PowerPoint, Word)
- End-to-end Processes Mapping (define, analyse, develop, execute)

**Skills**:

- Team Leadership.
- Strong stakeholder management and communication
- Analytical thinking and problem solving.
- Detail-oriented and committed to a high level of accuracy.
- Ability to integrate strategy, business and operational components into cohesive execution.
- Personal organisation and time management discipline.
- Good communications skills (verbal and written).
- Good interpersonal and consultative skills.
- Strong facilitation & presentation skills.
- Team orientation with ability to motivate others towards performance.
- Ability to work independently.
- Ability to work under pressure and on multiple priorities as the same time.
- Demonstrating resilience.