German Speaking Technical Support Specialist

7 days ago

Cape Town, South Africa Blak International Full time

**Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling.**

Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem-solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.

**Min. 24 months’ work experience** in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc. Intermediate knowledge of **T/S OS (Windows XP-10), Browsers, MS Office suite Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)** Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution. Intermediate knowledge of **Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Intermediate knowledge of Network collaborations & VPN T/S Basic networking** **knowledge**

Additional Preferred skills:
**PBX Administration Avaya or similar Anti-Virus & IT Security best practices implementation & administration Process compliance Knowledge of the ITIL Framework Knowledge of McAfee products**

**Engineering Graduate/ B.Sc. Computer Science / or Graduate with any technical degree/ diploma required.**

**ITIL trained preferred**

**Willingness to work in rotational shifts**

**Job Types**: Full-time, Permanent

**Salary**: R180,000.00 - R275,000.00 per year

**Education**:

- Diploma (required)

**Language**:

- Fluent German (required)

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