Customer Service Coordinator, Parts Africa

2 weeks ago

Johannesburg, South Africa AGCO Full time

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution Join us to make your contribution.

**Your Impact**
- Liaise with internal functions to support Customer Service-related queries, within targeted response times.
- Work with internal departments in order to resolve issues affecting dealer aftersales performance.
- Follow up on customer back orders, in line with order category resolution objectives.
- Prioritize actions in liaison with Logistics, in order to improve delivery promises and inform Dealers / Distributors accordingly.
- Proactive use and follow up of the VOR backorder escalation process.
- Proactive feedback to Dealers / Distributors, to communication actions undertaken to resolve customer issues (Part lead time, shipment tracking, part identification, systems info & training).
- Handle / answer pricing queries and update ACMs on ongoing issues / process.
- Liaise with and support the logistics coordinator - Southern Africa, to resolve customer freight, service quality issues, and identify opportunities for service improvement.

**Your Experience and Qualifications**
- Diploma / Degree level based.
- Experience in Export Customer Service in a related industry.
- Sound knowledge of the Parts and Aftermarket business from both a general and market specific perspective.
- Sound knowledge of export procedures and documentation.
- An awareness of Supply Chain and Logistics procedures.

**Your Benefits**

AGCO South Africa offers a value proposition to our employees, whereby we value our employees, teamwork and have a welcoming culture, inspired by our 3 Tractors at the Main building entrance. Our employee benefits / programmes are benchmarked within the market and with AGCO globally. These include Health Insurance Benefits (Day-to-day & Major medical care needs), Risk Insurance Benefits (Disability, Life Cover, etc.), Retirement Planning Benefits, and Free Employee Assistance Programmes (EAP) to cater for those life events / unforeseen circumstances causing stress or when good, confidential advice & support is needed.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

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