Customer Support Advisor- Claremont

18 hours ago

Claremont, South Africa Rentokil Initial Full time

Support and provide superior customer care service via phones and web enquiries to handle and resolve complaints, provide information in response to inquiries, both as a receiver and caller.

**Requirements**:
PRINCIPAL DUTIES & RESPONSIBILITIES
- Answer calls professionally
- Provide personalised customer service of the highest level
- Respond to customer enquiries or questions
- Handle and resolve customer complaints
- Provide customers with product and service information
- Build customer’s interest in the services and products offered by RISA
- Data entry and maintenance of customer/potential customer data bases
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Residential job selling
- Questioning and listening skills that support effective telephone communication
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects
- Understand the impact of attitude in handling calls professionally
- Effectively deal with job stress, angry callers, and upset customers

SKILLS and COMPETENCIES
We are passionate about delivering excellent service to every customer. Work levels 1s (and everyone in the company) keep their promises.
- Does what they say they will do to delight customers and achieve our goals every day
- Understands the customer better than anyone
- Ensures all activities and decisions make life better for customers

We value productive, long lasting relationships with our colleagues and customers. Work Level 1s (and everyone in the company) communicates well.
- Keeps colleagues and customers informed about changes that affect them
- Listens to people’s needs and concerns, and act on what they tell us
- Is honest, focussed and straightforward in conversations

We work together to deliver great results. Work Level 1s (and everyone in the company) support their colleagues.
- We treat our colleagues with respect and recognise everyone has an important contribution to make
- We trust colleagues to take ownership of and effectively manage customer relationships
- We make sure colleagues have the support, tools and training to do their job well.

QUALIFICATIONS and EXPERIENCE
- Contact Centre Experience (2-3 years+)
- Indoor Sales Experience (advantageous)

Sales Experience (2-3 years+)

**Benefits**:
**Benefits including**:

- Company contribution to Medical Aid and Pension / Provident Fund
- Opportunity for Growth and Development

Employment Equity

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