Waiter / Waitress - Luxury Bakery & Restaurant

17 hours ago

Cape Town, South Africa Ladurée SA Full time

Job Description: Waiter / Waitress - Luxury Bakery & Restaurant

Location: Cape Town

Reports to: Restaurant Supervisor / Restaurant General Manager

Employment Type: Full-Time

About the Concept:
Laduree is an elevated bakery, all-day restaurant, and champagne bar concept offering refined hospitality, artisanal pastry, and elegant dining experiences. We are seeking skilled and service-oriented Waiters and Waitresses to deliver exceptional guest experiences in a high-volume, luxury environment.

Position Summary:
Key Responsibilities:

- Welcome guests with professionalism, warmth, and brand-appropriate greeting standards.
- Present menus, explain daily specials, and provide knowledgeable recommendations on food, desserts, and beverages.
- Take accurate orders and coordinate effectively with kitchen and bar staff.
- Ensure timely delivery of food and beverages in a polished and elegant manner.
- Maintain high service standards across table setup, clearing, resetting, and cleanliness.
- Monitor tables for guest satisfaction and respond to requests promptly.
- Upsell signature dishes, beverages, and add-on items to enhance the guest experience.
- Handle bills and POS systems accurately, and support end-of-shift cashing procedures.
- Comply with food safety, hygiene, and grooming protocols at all times.
- Assist with private events, VIP setups, and seasonal menu launches as needed.

Required Qualifications & Experience:

- Minimum 2-4 years of experience in luxury or premium casual dining, 5* Hotel.
- High-volume restaurant or hotel experience required.
- Excellent communication skills in English (additional languages are a plus).
- Well-groomed, punctual, and consistently professional in appearance.
- Strong knowledge of service etiquette, wine/champagne service, and allergen awareness.
- Familiarity with POS systems and handheld ordering devices.
- Ability to multitask and maintain composure under pressure.

Preferred Attributes:

- Genuine passion for hospitality and service excellence.
- Positive attitude, team spirit, and strong interpersonal skills.
- Adaptable to changing shifts, peak periods, and multi-branch settings.
- Commitment to continuous learning and upholding luxury standards.

Package & Benefits:

- Competitive Salary
- Monthly Service Charge / Tips
- Uniform & Grooming Allowance
- Health Insurance
- Staff Meals & Discounts
- Annual Leave & Public Holidays
- Opportunities for Growth in a Premium Hospitality Group

Application Question(s):

- Please confirm your availability?
- How many years of experience do you have in premium casual dining, luxury restaurants, or 5-star hotels? Please list the hotels
- Which service areas have you worked in?

Fine dining service
- All-day dining / Brasserie
- Champagne / wine service
- High-volume banquet or events service
- Pastry or café service
- Rate your knowledge of wine and champagne service:

- Basic
- Intermediate
- Advanced
- Are you experienced in upselling premium menu items and enhancing guest checks?
- How comfortable are you handling VIP guests and special service requests?
- Are you fully proficient in operating POS systems and handheld order devices?
- Yes / No
- Are you able to work in a fast-paced environment while maintaining luxury standards?
- What is your current salary and desired salary range for this role?

Work Location: In person

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