Technical Officer 1
3 days ago
Duties/Pligte
**Technical Support**: Delivering comprehensive desktop support, providing real-time technical assistance during lectures and e-assessments, troubleshooting LMS and assessment-related software issues, and resolving network and AV equipment problems while maintaining solution documentation.
**Security and Compliance**: Conducting regular security audits to identify vulnerabilities, implementing strict access controls for assessment environments, managing device lockdown and post-assessment sanitisation, and ensuring that all systems meet security policies and licensing requirements.
**Training and Documentation**: Developing comprehensive user guides and training materials, assisting with staff training on assessment software and AV technologies, and providing video conferencing integration support.
**Project Management**: Assessing and recommending technical AV hardware solutions, designing system layouts for specific requirements, coordinating with vendors for procurement and installation, and overseeing equipment setup to meet operational standards while managing ongoing maintenance and upgrades.
Job Requirements/Pos Vereistes
National Diploma in IT/Computer Science OR CompTIA A+/N+ with relevant server certifications (Windows/Linux).
At least two years' experience in technical support and IT infrastructure.
Strong technical knowledge, customer service focus, team collaboration, and continuous improvement mindset.
Team Collaboration - The ability to work effectively with colleagues during technical implementations and assessment periods while contributing to collaborative problem-solving.
Technical Expertise - The ability to maintain strong IT infrastructure knowledge and continuously develop skills to stay current with educational technology trends.
Process Innovation - The ability to identify workflow improvements, resolve system inefficiencies, and develop creative solutions for technical challenges.
Customer Focus - The ability to build positive relationships with users while delivering reliable technical support that meets their needs.
Professional Development - The ability to embrace challenging projects and to actively seek opportunities to expand technical skills and responsibilities.
Recommendation/Aanbeveling
None.
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