Technical Support and Product Manager

4 days ago

Linbro Park, South Africa Enshrine Placements Full time

We are looking for a dynamic and dedicated Account Manager to handle new business, grow existing customer relationships, and market our client’s comprehensive line of wireless, networking, VoIP, surveillance, and fibre optic products.

Requirements: Minimum of 6 years’ experience in the ICT industry (Wireless/Fibre/Networking/VoIP/Surveillance) in a technical, hands-on role - non-negotiable. Experience with a broad range of ICT products/technologies/hardware etc, required.
- Valid driver’s license and own vehicle.
- Fluent in Afrikaans (essential) and additional languages (advantageous).

Do you want to work for a company that offers growth opportunities, continuing education and a warm, positive and healthy environment?

If so, this is the position for you

Job Qualification & Experience:
Type: Permanent

Job description / core competencies:
Product Management:

- Specifying market requirements for current and future products by conducting market research supported by on-going visits to current and prospective clients.
- Research new technologies and products in the market and develop and introduce new products into the company’s portfolio after evaluation and testing of the product.
- Analyse ICT environment relative to the performance of the company’s products and report and recommend as required.
- Grow the company’s existing portfolio.

Technical Support:

- Provide high-end technical support to the company’s clients on o broad range of products (wireless/networking/fibre/ VoIP/ Surveillance) as and when required, timeously and ensure customer satisfaction.

Training and Development
- Research and develop a training academy so that the company can register as an accrediting training provider and offer accredited training courses to the company’s current and prospective clients.
- Continuously expand on training courses, ensuring quality of courses and customer satisfaction.

Location (country, city): Sandton. Gauteng

Job Qualifications, Skills & Experience:

- Minimum of 6 years’ experience in the ICT industry (Wireless/Fibre/Networking/VoIP/Surveillance in a technical, hands-on role) - non-negotiable.
- Experience with a broad range of ICT products/technologies/hardware etc, required.
- Be well-groomed and presentable.
- Excellent communication skills, be a team player, work well with others.
- Be a nice person and have a good sense of humour and upbeat personality, we are nice people and enjoy spending our time with like-minded people (so a strong team player).
- Ability to work under pressure, have high levels of energy, perseverance, and patience. We require someone proactive, passionate about sales and career oriented.
- Be fully computer literate.
- Be methodical and meticulous.
- Enjoy a fast-paced environment, the day flies by here.
- Valid driver’s license and own vehicle.
- Fluent in Afrikaans (essential) and additional languages (advantageous).
- Be interested in a career and want to achieve great goals in life.

**Job Types**: Full-time, Permanent

**Experience**:

- Wireless/Fibre/Networking/VoIP/Surveillance: 5 years (preferred)
- Product manager: 5 years (preferred)
- Training: 5 years (preferred)
- Business development: 5 years (preferred)
- tech support: 5 years (preferred)
- sales: 5 years (preferred)

**Language**:

- Afrikaans (preferred)

Willingness to travel:

- 50% (preferred)

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