Training Administration Assistant

1 day ago

Century City, South Africa Mazars Careers Full time

An opportunity exists in the Mazars Academy department within Mazars in South Africa, an international professional services firm based at Mazars House in beautiful Century City, Cape Town.

**Purpose of Role**

**Duties and Responsibilities**:
**Programme co-ordination**
- Set up the technical aspects of webinars and events.
- Proactively addressing and solving problems as they arise.
- Liaise closely with and support facilitators / presenters to effectively deliver learning programmes in terms of learning material and assessments.
- Provide customer service and support to clients.

**Programme administration and LMS upkeep**
- Administer and input all necessary data onto the Learning Management System.
- Process user progress report per programme (report setup).
- Update programme documents, feedback and evaluations / assessments.

**Relationship building and customer service**
- Monitor programme enquiries, bookings and attendance to ensure targets are met.
- Correspond and liaise with learners and be the main point of contact between learners and facilitators pre-program 1-3 weeks before delivery, and one week after.
- Ensure professional working relationships with key partner organisations are maintained.

**Minimum Requirements**:

- Strong interpersonal skills with the ability to collaborate effectively with clients and colleagues.
- Grade 12
- Bachelors Degree Advantageous
- Proficient in Microsoft Suite (Outlook, Word, Excel, Teams, etc.).
- Must have professional language, communication, and organisational skills.
- Have the ability to deal with sensitive information on a confidential basis.
- Must have relationship-building skills and the ability to work effectively in a team.
- Have the ability to work on Mac and PC.
- This role offers flexibility, and working from home is available after probation period.

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