Business Project Coordinator

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google - the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and 2022 being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Specialisation fields:

- Cloud infrastructure
- Enterprise connectivity
- Mobile connectivity and data management
- Fibre-to-the-Home (FTTH)
- Fibre-to-the-Business (FTTB)

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.

Our values:

- Creativity
- Humanity
- Innovation
- Passion

This position is for a Projects Coordinator in the RSAWEB Business Projects and Fulfillment team. Working closely with the Project and Delivery Manager.

**Core Description of the role**:
The role is responsible for supporting and coordinating various business-level projects that are crucial to the success of the organization's direct customer operations.

The role involves working closely with stakeholders from cross-functional teams, project managers, vendors, and stakeholders to ensure the smooth execution of projects, adherence to timelines, and achievement of project objectives. The RSAWEB Business Project Coordinator plays a vital role in driving efficiency and effectiveness within the direct customer base while contributing to the overall success of the organization's IT initiatives.

**Key Objectives**

Project Coordination:
Collaborate with project managers and stakeholders to create detailed project plans, schedules, and budgets. Ensure projects are well-defined, and objectives are clearly stated.

Resource Management:
Assist in resource allocation, ensuring the right skill sets are available for project tasks. Coordinate with various teams to manage resource availability and utilization.

Communication:
Facilitate effective communication between cross-functional teams, stakeholders, and project managers. Regularly update project status, milestones, and potential risks to all relevant parties.

Risk Management:
Identify project risks and help develop risk mitigation plans. Monitor potential issues and support the resolution of challenges that may arise during the project lifecycle.

Documentation:
Maintain accurate project documentation, including project plans, meeting minutes, action items, and progress reports. Ensure project documentation adheres to organizational standards.

Quality Assurance:
Collaborate with project teams to establish quality assurance processes, ensuring deliverables meet or exceed established standards and customer requirements.

Budget Monitoring:
Assist in monitoring project budgets and expenses, ensuring compliance with allocated resources and identifying cost-saving opportunities.

Vendor Management:
Collaborate with procurement and vendor management teams to evaluate, select, and onboard vendors for project-related tasks. Monitor vendor performance and adherence to contracts.

Continuous Improvement:
Identify areas for process improvement within the channel department's project management processes and implement best practices to enhance efficiency and effectiveness.

Stakeholder Engagement:
Cultivate positive relationships with stakeholders, keeping them engaged and informed throughout the project lifecycle. Address stakeholder concerns and manage expectations.

**Requirements**:
Certifications such as:
PMP (Project Management Professional) or CAPM (Certified associate in project management)

bachelor's degree in business administration, Information Technology, or a related field, will be advantageous.
- Proven experience (typically 1-4 years) in project coordination or project management in an ISP, Telco and / or IT environment.
- Familiarity with project management methodologies and project management tools.
- Strong organizational and time management skills with an ability to prioritize tasks and manage multiple projects concurrently.
- Excellent communication