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Incident and Problem Manager: Shared Services

2 weeks ago

Johannesburg, South Africa Elite Search Full time

**Requirements**:

- Bachelors degree or higher diploma with qualifications in computer science, electrical engineering, telecommunication engineering, information technology and related fields.
- Certificates, Licenses, Registrations: ITIL, CCNA, advantageous
- Service Management experience
- Previous Team Leader skills & experience and Management Experience
- Customer Experience & Methodology
- Planning and execution experience
- Customer Operations experience
- Knowledge of Major Incident & Definition
- Strong background in Incident Management in an ISP managed service environment
- Understanding of ISP Infrastructure and Operating Systems
- Strong experience of delivering service quality within an ITIL framework
- Call Centre Management
- Service Management