Head Fraud

**Overall Purpose of the Role**:
**fraud strategies for the bank.**

Experience and Skills Required:
Minimum of 5 years' experience effectively managing fraud strategies with a proven track record of implementing appropriate adjustments to strike a balance between fraud prevention and customer experience.
- Thorough knowledge of fraud prevention methodologies, industry best practices, as well as awareness of emerging trends in fraud mitigation.
- Solid understanding and experience with fraud dynamics.
- Extensive background in risk management, fraud prevention, or analogous roles, specifically within the digital banking sector.
- Robust grasp of risk management frameworks, methodologies, and associated regulatory obligations.
- Competence in identifying, comprehending, and evaluating risks in conjunction with stakeholders.
- Proficient in data analysis and the use of reporting tools, as well as software development platforms like JIRA and Confluence.
- Experience in data governance and the implementation of data-driven decision-making processes.
- Demonstrated capability in developing and executing strategies to mitigate fraud risk.
- Exceptional communication and interpersonal skills, essential for effective collaboration with stakeholders.
- Strong organizational skills and problem-solving prowess.
- Keen attention to detail coupled with the ability to thrive under pressure in dynamic, high-velocity work conditions.

**Qualification/s**:

- Bachelor's degree in engineering, Commerce, Business, Information Technology, Computer Science or a related field (Advanced Degree preferred).
- Advantageous: Certified Fraud Examiner (CFE).
- Professional certifications in risk management or fraud prevention are desirable.

**Responsibilities**:
**Risk and Fraud Mitigation Strategies**:

- Develop and maintain fraud risk policies and ensure all governance in relation to the banks fraud risk is managed.
- Assess fraud trends in the bank and make appropriate changes or recommendations to mitigate losses.
- Develop and implement risk management strategies and action plans to mitigate identified risks.
- Collaborate with stakeholders to establish risk tolerance levels and ensure alignment with the bank's objectives.
- Participate in industry forums, conferences, or collaborative efforts.

**Fraud Mitigation through Transaction Monitoring Rules**:

- Develop and maintain transaction monitoring rules to detect and prevent fraudulent activities.

Fraud Prevention Strategies and customer experience:

- Design and implement robust fraud prevention strategies and frameworks.
- Stay updated on fraud trends, industry best practices, and regulatory requirements to address emerging threats proactively.
- Recommend enhancements to fraud strategies and tools to ensure an effective customer experience while mitigating losses.
- Develop fraud awareness programs for staff and customers.

**Fraud Mitigation through Product Design**:

- Collaborate with product design teams to ensure adequate controls for fraud mitigation during the product build process.
- Minimise fraud incidents through the implementation of effective control measures.

**Fraud Systems and Technology Management**:

- Evaluate and implement new technologies to enhance fraud management processes and efficiency.

**Compliance and Regulatory Alignment**:

- Ensure risk management and fraud prevention practices comply with relevant banking laws, regulations, and compliance requirements in South Africa.
- Collaborate with various teams to implement necessary controls and maintain compliance.

**Reporting and Analytics**:

- Manage and/or coordinate responses to actual fraud incidents.
- Liaise with various business stakeholders to create reports and present findings to senior management.

Team Leadership:

- The Head Fraud Strategy is expected Manage indirectly through a hybrid structure with dotted line reporting and lead cross-functional teams without

**direct authority.**
- This role requires excellent skills in influence, collaboration, and leadership.
- Interaction with Fraud Operations