Store Manager
2 weeks ago
**Key Responsibilities**:
- Driving turnover to ensure the achievement of targets.
- Controlling expenses.
- Managing stock losses to ensure shrinkage is in line with the Company standard.
- People management, including recruitment, development of staff, employee relations, performance management.
- Executing in-store merchandising strategy and standards.Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
**Qualifications & Experience**:
- A Matric certificate.Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
**Skills**:
- Builds Customer Loyalty.
- Customer Service Delivery.
- Customer Value Management.
- Customer-Focused Approach.
- Effectively Presents Solutions.
- Initiates Compelling Sales Conversations.
- Knows the Buying Influences.
- Leverages Digital Communications with Customers.
- Manages Resistance.
- Managing the Sales Process.
- Navigates Customer Challenges.
- Negotiation & Selling.
- Planning & Organizing.
- Policy & procedures.
- Strategic Sales Planning.Leadership.
**Behaviors**:
- **Action Oriented**:
- readily takes on new challenges and opportunities with a sense of urgency and eagerness.
- **Builds Networks**:
- establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships.
- **Customer Focus**:
- understands, anticipates, and meets the needs and expectations of customers.
- **Directs work**:
- effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes.
- **Drives Engagement**:
- inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation.
- **Ensures Accountability**:
- takes accountability and ensures others are held to account on agreed upon performance targets.
- **Optimizes Work Processes**:
- assesses and improves the efficiency, effectiveness, and quality of various work processes.
- **Values differences**:
- recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others.
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