Dealership Workshop Manager

1 week ago


Johannesburg, South Africa RJPersonnel Full time

5years
- Daily planning of the Workshop - Plan workshop jobs, creation of job requisition. Ensure correct work instructions are delivered and communicated to technical team.
- Create job card for work to be performed - Ensure proper and clear communication is kept with internal partners.
- Control and Manage Timelines of arrival, starting and completion times. Correct capturing of times to manage Dwell Time, Efficiency and Application rates for the workshop.
- Accurate time keeping of all work performed (signed timesheets submitted daily and approved).
- Daily times sheets with relevant job cards, check sheets to be signed with quality inspection. All documents to be presented to the Head of Service for signing and submission.
- Ensuring that work is completed within allocated time or as per agreement with customer and EDAC standards.
- Complete and upkeep all Quality check sheets, related documentation and paperwork for processing of jobs.
- Communication - Upkeep and inform Customers with progress of work. Liaising with the Manager, Service Admin Controller, Service Administrators/Advisors and/or customer on progress of work.
- Ensure delivery of good service, customers centricity and relations through feedback and communication.
- Sale of service work - Identify new clients (3rd Party) and optimize business from existing customer base.
- Upselling of Service Work - Inspect and Identify additional potential on equipment entering the workshop.
- Conduct Workshop Technical, HSE, Quality and general meetings to plan, execute and deliver on service requirements and performance.
- Monitor and manage workshop housekeeping. Always ensure clean and safe working environment.
- Identify Maintenance Contract opportunities with key and new clients.
- Marketing of our brand and business.
- Service Administration - Finance:

- Ensure that the budgeted monthly turnover is exceeded;
- Check and sign service Job cards prior to submitting for processing
- Debtors - resolve technical invoice queries/disputes;Technical support to staff and identify training required.
- Ensure that service vehicles are serviced and maintained.
- Ensure that proper safety procedures (use of safety equipment) are adhered to on site.
- Ensure all personnel are equipped with safety equipment (PPE) and documentation is up to date

**Qualifications and Experience**:

- 5 Years’ experience in the Transport Refrigeration or Commercial Industry experience
- Qualified Artisan / Diesel Mechanic / Auto Electrician
- Must have a strong commercial and financial acumen.



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