Team Manager: Complaints
1 week ago
Established company based in Umhlanga is seeking an experienced Team Manager who will be Responsible for implementing and managing an effective complaints resolution methodology within the company in response to Business requirements.
Education / Experience:
- Relevant qualification in legal, insurance or business studies is required.
- At least 5 years’ related experience working in a Complaints team or similar experience in a financial services/call centre environment is required.
- At least 2 years’ managing a team or department
- Experience working within the insurance/financial industry is required.
- Experience in and understanding of legal terminology and legal agreements would be highly advantageous.
- FAIS accredited with RE 1 Certificate (Regulatory Exam Certificate) would be advantageous.
- Proficiency in Excel.
- Strong communication skills which include written and report writing skills.
-
Complaints Advisor
3 weeks ago
Umhlanga Rocks, South Africa CXP are now part of the Huntswood Group Full timeJoin to apply for the Complaints Advisor role at CXP are now part of the Huntswood Group . Job Overview As a Complaints Specialist in our team, you will handle complaints resolutions abiding by set procedures, ensuring that customers cases are resolved in a timely and accurate manner. Working in our early resolutions complaints department you’ll be a key...
-
Complaints Specialists
2 weeks ago
Umhlanga Rocks, South Africa CXP are now part of the Huntswood Group Full timeJob Description We’re looking for experienced Complaints Specialists to manage complex cases and deliver fair outcomes for our customers. If you thrive on problem-solving and building strong relationships, this role is for you. Your focus will be on managing complex complaints related to vehicle quality and premium finance, ensuring compliance with FCA...
-
Complaints Resolution Officer
1 day ago
Umhlanga, South Africa Bidvest Insurance Full time**COMPLAINTS RESOLUTION OFFICER** Bidvest Insurance is a non-Life insurer within the Financial Services division of the larger Bidvest Group and operates alongside other great companies such as Bidvest Bank, Bidvest Life, FMI, Compendium Insurance Brokers and others. Bidvest Insurance was founded in 1997 and provides niche value added products to customers...
-
Motor Finance Complaints Pro: Fair Outcomes
2 weeks ago
Umhlanga Rocks, South Africa CXP are now part of the Huntswood Group Full timeA leading customer service organization in Umhlanga Rocks seeks experienced Complaints Specialists to manage complex complaints related to vehicle quality and premium finance. The ideal candidate will have strong communication skills and regulatory knowledge in a customer-focused environment, bringing professionalism and empathy in conflict resolution. This...
-
Team Lead Manager Umhlanga
6 days ago
Umhlanga Rocks, South Africa Massmart Holdings Limited Full timeSales Team Lead The Sales Team Lead is responsible for finding new opportunities in the marketplace to deliver customer service excellence and increase Makro's market share and profits through staff engagement. Duties & Responsibilities Functions / Responsibilities: Achieve set recruitment targets per store. Actively recruit new customers as per annual...
-
Sales Team Lead
6 days ago
Umhlanga Rocks, South Africa Massmart Holdings Limited Full timeSales Team Lead The Sales Team Lead is responsible for finding new opportunities in the marketplace to deliver customer service excellence and increase Makro market share and profits through staff engagement. Duties & Responsibilities Achieve set recruitment targets per store. Actively recruit new customers as per annual targets. Ensure customers are...
-
Team Manager
5 days ago
Umhlanga Rocks, South Africa Smarttrac Full time**Job Opportunity - Sales Team Manager Required in Umhlanga office.** An opportunity exists in a vibrant sales environment for a passionate and driven individual. This individual will be responsible for the effective management of a Sales team, - Create Targets and Goals or your team(driving sales to achieve the target) - Recruitment planning and...
-
Team Leader-Policy Analysis
6 days ago
Umhlanga Rocks, South Africa Huntswood Full timeJob Title: Team Leader - Fraud Analysts To supervise and provide motivational direction to a team of Fraud Analysts to ensure delivery of an efficient and effective service to the business and Counter Fraud teams while ensuring delivery of business performance objectives, KPIs, and SLAs in accordance with company procedures and policies. Job...
-
Team Leader
2 weeks ago
Umhlanga Rocks, South Africa CXP are now part of the Huntswood Group Full timeJob Description Job Overview To supervise and provide motivational direction to a team of Fraud Analysts to ensure delivery of an efficient and effective service to the business and Counter Fraud teams at the same time ensuring delivery of business performance objectives, KPIs and SLAs in accordance with company procedures and policies. Job Responsibilities...
-
Airbnb Property Host and Manager
3 days ago
Umhlanga Rocks, South Africa AirAgents Full timeHostAgents is an established short-term rental agency with its head office in Cape Town. Our proactive and dynamic team manages a growing portfolio of short-term holiday rentals around South Africa. We would like to welcome an experienced Host to join our growing team with the purpose of managing our Durban property portfolio, maximising income, securing...