Team Manager: Complaints

1 week ago


Umhlanga Rocks, South Africa Pronel Personnel Full time

Established company based in Umhlanga is seeking an experienced Team Manager who will be Responsible for implementing and managing an effective complaints resolution methodology within the company in response to Business requirements.

Education / Experience:

- Relevant qualification in legal, insurance or business studies is required.
- At least 5 years’ related experience working in a Complaints team or similar experience in a financial services/call centre environment is required.
- At least 2 years’ managing a team or department
- Experience working within the insurance/financial industry is required.
- Experience in and understanding of legal terminology and legal agreements would be highly advantageous.
- FAIS accredited with RE 1 Certificate (Regulatory Exam Certificate) would be advantageous.
- Proficiency in Excel.
- Strong communication skills which include written and report writing skills.


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