CRM Manager

1 week ago

Cape Town, South Africa Initiate international Full time

We have an exciting career opportunity for an experienced Global **CRM Manager** to join a growing African betting company at their offices in **Cape Town**. They are looking for someone who will build and maintain profitable relationships with key customers. If you are a team player with leadership skills and superior product knowledge, this** job** could be perfect for you

Your key **job** responsibilities as the **CRM Manager** in **Cape Town** will include:

- Building and maintaining profitable relationships with key customers
- Overseeing the relationship with customers handled by your team
- Resolving customer complaints quickly and efficiently
- Keeping customers updated on the latest products in order to increase sales
- Meeting with managers in the organisation to plan strategically
- Expanding the customer base by upselling and cross-selling
- Understanding key customer individual needs and addressing these
- Conducting business reviews using CRM programs
- Knowing your competition and strategising accordingly

Requirements for this **CRM Manager job** in **Cape Town**:

- A bachelor’s degree in administration or a related field
- A minimum of 3 years’ experience
- Excellent interpersonal and communication skills
- Experience with a CRM tool (Salesforce, Optimove, Braze, Optimice, FastTrack)
- Superior product knowledge
- A team player with leadership skills
- Maintain a positive attitude focused on customer satisfaction

If you wish to view additional Gaming, Betting, & Gambling jobs, please click through to our **job** section.

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