Senior Sales Representative

**Career Area**:
Sales

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Who we are**:
As Caterpillar's **R**esource **I**ndustries **S**ales, **S**ervices and **T**echnology (RISST) Division, we take immense pride in our mission to provide the best possible customer experience by leveraging cutting-edge technologies such as automation and electrification to help our customers solve their biggest mine site challenges. Our integrated site solutions, including product health and safety services, are designed to enhance efficiency while ensuring safety and sustainability.

Our dedication is unwavering as we strive to create tailored site solutions that not only boost productivity but also reduce costs, ensuring an exceptional experience for our global customers. By working closely together with our dealers and customers, we function as a tightly knit three-legged stool, focused on a common purpose - building a better and more sustainable world.

**Together, we are mining better**

**Role summary**:
Are you passionate about building strong partnerships and driving business growth? We have a great opportunity for a strategic and relationship-focused **Senior Sales Representative** to champion our dealer network. In this role, you will take the lead in managing dealer relationships, promoting our innovative products and services, and empowering dealers to grow their sales capabilities.

If you're a natural collaborator with a passion for unlocking potential, this is your opportunity to make a real impact

**What You’ll Be Doing**:
As a key link between our business and our dealer network, you will play a vital role in driving performance, growth, and customer satisfaction. **Your day-to-day will include**:

- ** Driving Growth & Relationships**:Lead the charge in spotting new selling opportunities, boosting customer satisfaction, and strengthening long-term business relationships.
- ** Partnering with Purpose**: Work closely with dealers to ensure alignment with our business model, guiding them through processes for program approvals and commercial decisions.
- ** Strategic Sales Support**:From forecasting to planning sales, rentals, and used equipment strategies, you’ll help dealers sharpen their approach and successfully launch new products.
- ** Performance Coaching**:Regularly review dealer sales performance, identify gaps, and support the implementation of smart, effective corrective actions.

**Skill you will have**:
**Customer Focus**: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

**Decision Making and Critical Thinking**: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.

**Relationship Management**: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

**Business Development**: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.

**Value Selling**: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

**What will put you forward**:

- A completed tertiary qualification in Marketing, Business Management or Engineering.
- Minimum 5 years’ experience in a similar role, within the mining Industry.
- Proven experience in dealer or channel management, preferably in an industrial or heavy equipment environment.
- Strong understanding of sales strategy, forecasting, and performance management.
- Proficiency in Chinese is highly desirable.

**Additional Information**
- Travel requirements: 50% with a Southern African focus.
- Onsite, five days a week.
- Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South-African Employment Equity Act and policies relating to workplace equality. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. _
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