Travel Specialist

4 days ago

Johannesburg, South Africa MORE Collection Full time

The Travel Specialist will handle booking enquiries in an efficient and professional manner. Being one of the frontline individuals for our international travel partners.

**Key Focus Areas**

**Reservations & Communications

- Develop and manage agent relationships by providing excellent customer service to our agents by highly responsive and suppling detailed, high-quality itineraries including MFC properties as well as preferred partner inclusions where appropriate.
- Third party bookings including flights, airport services, transfers and guests experiences
- Create and manage the booking process in all systems including ResRequest / Tourplan / Safari Portal
- Follow up on quotes and maintain regular communication with agents.
- Monitor and record reason for unconverted quotes and releases.
- Booking sales tracking and achievement of sales targets both quarterly and annually
- Booking margin reporting and accountability
- Quality assurance of tailor-made itineraries
- Payment facilitation - for both incoming payments, as well as supplier payments
- Post-sale administration assistance
- Database upkeep and maintenance in accordance with the POPIA act
- Resolving any agent/guest complaints timeously.
- Any other ad hoc tasks required by manager.
- Be the MC brand ambassador in your dealings, living the MFC Purpose & Values.

**Growth and Learning**

- Attend inhouse destination and product training thus remaining at the forefront of unbiased and expert advice
- Travel both locally and regionally when required
- Provide detailed travel feedback to the team with the intention to build on knowledge sharing

**Requirements**:

- Matric - Tertiary qualification in Travel and Tourism - Min 5 years’ experience as a travel specialist/consultant dealing with agent
- Proven travel sales ability, with a strong focus on customer service
- Excellent verbal and written communication skills
- Ability to deal with agents in a professional and courteous manner
- Above average computer literacy, have experience working in ResRequest / Tourplan / Safari Portal
- Experience in selling Southern Africa destinations, East Africa would be a bonus
- Ability to work under pressure
- Willingness to work after hours and weekend where required
- Ability to work independently, and as part of a team.

**MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION**
- Excellent attention to detail.
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills - tolerance, patience, and care, ability to receive constructive feedback openly.

**We create opportunities and experiences for people to enrich their lives.**

** Our values guide our behaviours and how we act, and they help us find the right partnerships for growth**:
Be **AWARE** (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond **GENEROUSLY** (the “more” value)Always respond

Give more, do more

Have a mindset of abundance

Strength in **DIVERSITY** (the “family” value)Act in harmony

Work together

Act inclusively

Make it **BETTER** (the “continuous improvement” value)

Positively influence

Keep learning

Own it

  • Web Marketing

    1 week ago

    Johannesburg, South Africa Flight Centre Travel Group Full time

    A leading global travel retailer in Johannesburg is seeking a Website Marketing Specialist to enhance web merchandising and improve conversion rates. Responsibilities include managing website marketing projects and analyzing performance metrics. Candidates should have at least 2 years of relevant experience in website marketing, preferably with travel sales...

  • Web Marketing

    1 week ago

    Johannesburg, South Africa FCM Travel Full time

    An international travel management company is looking for a Website Marketing Specialist in Johannesburg. The role involves improving lead-generation on the company website and managing the optimisation of digital assets. Candidates should have experience in travel sales and a marketing qualification. We offer a vibrant culture with excellent perks to...

  • Travel Specialist

    1 week ago

    Johannesburg, South Africa Accotech Full time

    Gauteng, JHB - Northern Suburbs ( Market related) Our client in the Hospitality Industry has an opportunity available for a Travel Specialist in the Johannesburg area. **Requirements**: - Must have at least 5 years reservations experience preferably in a tour operating environment, no hotel, car rental reservations - Attention to detail - Understanding...

  • Travel Specialist Support

    4 days ago

    Johannesburg, South Africa MORE Collection Full time

    The Travel Specialist Support provides administrative support to the Africa Travel Specialist team throughout the bookings, confirmation, and travel stage of a guests’ holiday. They are aligned to either 2 or 3 Africa Travel Specialist and are responsible for assisting with all administrative details pertaining to a travel itinerary and the accompanying...

  • Travel Specialist

    1 week ago

    Johannesburg, South Africa Randgo Full time

    It is the responsibility of the Travel Specialist to drive and manage the travel desk within the Randgo environment to ensure delivery of high-value travel solutions to all of our clients and their members. The Travel Specialist is responsible for ensuring all travel related content is current, accurate, valid, well packaged and available on all appropriate...

  • Travel Specialist Support

    2 weeks ago

    Johannesburg, Gauteng, South Africa MORE Collection Full time R250 000 - R400 000 per year

    The Travel Specialist Support provides administrative support to the Africa Travel Specialist team throughout the bookings, confirmation, and travel stage of a guests' holiday. They are aligned to either 2 or 3 Africa Travel Specialist and are responsible for assisting with all administrative details pertaining to a travel itinerary and the accompanying...

  • Travel Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa MORE Collection Full time R400 000 - R1 200 000 per year

    The Travel Specialist will handle booking enquiries in an efficient and professional manner. Being one of the frontline individuals for our international travel partners.Key Focus AreasReservations & CommunicationsDevelop and manage agent relationships by providing excellent customer service to our agents by highly responsive and suppling detailed,...

  • Relief Travel Specialist

    1 week ago

    Johannesburg, South Africa Executive Placings Full time

    Were Hiring: Relief Travel Specialists A Leading Inbound Destination Management Company is looking for experienced senior travel professionals to join their team! Based in Johannesburg. ✨ What were looking for: ✅ 35 years inbound tour consulting experience ✅ Strong product knowledge of Southern & East Africa ✅ Skilled in Tourplan, WETU & MS Office...

  • Travel Specialist

    4 weeks ago

    Johannesburg, South Africa MORE Collection Full time

    The Travel Specialist will handle booking enquiries in an efficient and professional manner, serving as one of the frontline individuals for our international travel partners. Key Focus Areas Reservations & Communications Develop and manage agent relationships by providing excellent customer service and supplying detailed, high-quality itineraries, including...

  • Travel Specialist

    3 weeks ago

    Johannesburg, South Africa More Collection Full time

    The Travel Specialist will handle booking enquiries in an efficient and professional manner, serving as one of the frontline individuals for our international travel partners. Key Focus Areas Reservations & Communications Develop and manage agent relationships by providing excellent customer service and supplying detailed, high-quality itineraries, including...