Store Manager
5 hours ago
Main Purpose:
- To ensure the highest standards of customer service is delivered and sales turnover targets met through effective people management and enforcement of retail disciplines at store level.
Key Performance Areas:
- 1. Customer Centricity
- Development a service ethic culture within the store environment
- Implementation of a customer service improvement action plan as per the mystery shopper report
- Internal & external customer relationship building
- In store coaching and on-going training of skills
- 2. People Leadership
- Appropriate customers centric stores staff recruited
- Performance management including meaningful IPA’s, regular one-on-ones and completed performance reviews
- Staff held accountable with recognition, reward, sanction and discipline
- Development of staff through coaching and training sessions
- Translation and communication of business objectives, policies and procedures
- 3. Delivery of targets in turnover, profitability, visual merchandise & control
- Daily sales tracking of each employee
- Understand income statement and manage expenses
- Track Stock availability according to customer needs
- Understand & manage in store controls
- Housekeeping and visual merchandising
- 4. Use of key retail disciplines in management of the store
- Understand and deliver trading density
- Deliver basket size targets
- Salary to sale ratio’s (staff planning)
- Minimum Requirements:
- Experience:
- Minimum 5 years’ retail experience
- Minimum of 12 - 18 months management experience
- Qualifications:
- Complete Matric/Grade 12
- Tertiary Retail Qualification will be to your advantage
- Additional Requirements:
- Knowledge of relevant Industrial Relations (IR) Law & initiate enquiries
- Understanding of profit and loss (income) statements
- Good understanding of the retail environment and brands
- Administration and stock management
- Stock management
- Merchandising and housekeeping
- In-Store Recruitment
- Competencies:
- Meeting Deadlines
- Minimising Risk
- Setting Directions
- Planning & Organising
- Resolving Conflict
- Documenting Facts
- Seizing Business Opportunities
- Articulating Information
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