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General Manager

2 weeks ago

Cape Town, South Africa Time Out Full time

**General Manager, Time Out Market**
Location: South Africa
Department: Market Operations
Reporting to: Director of Operations/ Co-Ceo Operations

**Role Overview**
We love what we do - and it shows Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.
Our Market General Managers takes the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.
**About Time Out Market Cape Town**:
Time Out Market Cape Town will be located at the iconic Old Power Station Building at the V&A Waterfront. Our first Market in the Southern Hemisphere, Time Out Market Cape Town will bring together the very best of the city's food, beverage and culture through 13 kitchens, 3 bars and 1 stage. The building's design will draw inspiration from Cape Town's working harbour, sandy coastlines, Fynbos vegetation and Woodstock's street art to create a welcoming and dynamic space for both Capetonians and tourists alike.
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Key Responsibilities*
**Guest Experience**
- Anticipate and exceed guest needs across all facets of the Time Out Market operation
- Continuously monitor the day-to-day activity within the market and work with managers, concessionaires and cleaning and maintenance staff to deliver a warm, friendly and guest centric market experience.
- Monitor guest satisfaction on all levels - which includes reviewing and responding to all guest comments on all relevant in-market, digital and social media channels
- Ensure that talent and technical production (lighting, A/V, Music) are working in harmony to create the appropriate mood for the guests

**Market Operations**
- Develop and implement operating standards, policies, and procedures to be followed by the management team and concessionaires for optimal TOM performance and guest satisfaction
- Maintain highest standards of guest service, cost control, and beverage quality and consistency in accordance with company's expectations and standards.
- Evaluate all relationships with outside partners, contractors, and vendors on a regular and timely basis to ensure ultimate service and profitability for the operation
- Maintain frequent communication with the Continent Leadership and the Executive Team to ensure they are aware of all major occurrences at the establishment
- Ensure inventory levels are maintained for facilitating proper food hall operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
- Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, and any city or state agencies rules and laws such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law
- Prepare all required paperwork, including forms, reports and schedules
- Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
- Ensure that all products are received in accordance with the venues receiving policies and procedures
- Ensure that private events, catering, and banquet functions are successfully executed

**Financial Management**
- Consistently monitor sales and expenses, approving all purchase orders before they are executed
- Work closely in the development of the budget; manage P&L and ensure managers’ report all variances on a timely basis (mínimally, once a month)
- Ensure timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure proper handling and accounting for all restaurant receipts
- Manage weekly forecasting of cost expenditures and staffing vs. sales
- Accurately forecast staffing needs for market and third-party cleaning staff to ensure optimum efficiency and customer experience
- Control cash and other receipts by adhering to cash handling procedures

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Marketing Support / Revenue Generation*
- Take a lead on marketing strategy and support in-house teams in planning and execution.
- Participate in community events and ensure corporate social responsibility goals of the company are met
- Work closely with the public relations team on a marketing plan that results in optimum recognition and maximum number of covers for the restaurant
- Monitor market trends, research consumer markets and competitor’s activities to identify opportunities and key issues
- Oversee marketing and advertising activities to ensure consistency with product line strategy
- Work with Marketing and Event Management to ensure TOM cultural exhibitions and performances are booked and executed to TOM standards

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Curation & Concessionaire Management*
- Constantly review and improve the Concessionaire mix and market occupancy to ensure maximum revenue potential for the market.
- Proactively engage in curation by s