Insurance / Medical Aid Quality Assurance Manager
23 hours ago
Manage customer services according to set standards
Identify and prioritise customer requirements
Maintain up to date knowledge of company services and products
Monitor product and service related queries
Manage operations in membership, eligibility of new members and claims processing
Statistics and operational reporting
Resolve complex queries, identify trends and improvements
Staff management, oversee daily operations, development of talent and processes to achieve company goals
Ensure rules, regulations and procedures are followed correctly
Oversee back office operations and training
Ensure technology training is provided and consistent usage
Contribute to long term planning for operational excellence
Desired Experience & Qualification
Degree is Business, Business Administration or similar
RE 5
4+ years experience in health care insurance / medical aid operations
Knowledge of SA medical legislation
Strong analytical and problem solving skills
Good judgement, negotiation and decision making ability
Strong ethic and personal integrity levels
Multi tasking
Excellent written and verbal communication
**Job Types**: Full-time, Permanent
**Salary**: From R60,000.00 per month
-
Quality Assurance Consultant
6 days ago
Johannesburg, South Africa Santam Insurance Full timeStay safe online. Now more than ever, it's important to be cybersafe. See Santam's tips to keep you safe online. Learn more. A position is available in Santam Motor Support: Quality Assurance (JHB, Hill On Empire) for a Quality Assurance Consultant. WHAT WILL YOU DO The Quality Assurance Consultant monitors and analyses interactions between agents and...
-
Medical Aid Sales Rep
3 days ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 68435 **Job Type** - Permanent **Job Title** - Medical Aid Sales Rep **Computer Skills** - MS Word **Industry** - Financial Services **City** - Johannesburg South **Province** - Gauteng - Phone prospects and quote on various medical aid options (existing Company client’s and leads)- Following up on information sent and answering all...
-
Quality Assurance Co-ordinator
1 week ago
Johannesburg, South Africa HRS Staffing Solutions Full timeGauteng, JHB - Southern Suburbs **QUALITY ASSURANCE COORDINATOR - JOHANNESBURG SOUTH** A great opportunity exists for an international company focusing on drive technology who is looking to employ a Quality Assurance Coordinator to be based in the South of Johannesburg. **Requirements**: - Matric - Certificate in quality requirements, implementation and...
-
Risk Assurance Specialist
3 weeks ago
Johannesburg, South Africa Santam Insurance Full timeStay safe online. Now more than ever it's important to be cybersafe. See Santam's tips to help you stay safe online. Learn more. Santam Broker Solutions has a position available for a Risk Assurance Specialist who will be based at Hill on Empire in Parktown. This position falls under the Quality Assurance function, which operates with a management mandate,...
-
Quality Assurer X2
1 week ago
Johannesburg, South Africa Energy at Work Projects Full timeQuality Assurance Consultant x2 **Description**: The Quality Assurance Consultant / Coach will be required to listen to customer service calls conducted by a team of Funeral Customer Services Consultants. **Purpose of Job**: Perform quality assurance/quality control through monitoring and review of insurance customer service phone calls and...
-
Quality Assurer
23 hours ago
Johannesburg, South Africa Aon Corporation Full timePosting Description: **Quality Assurer** Do you possess analytical, technical and problem-solving skills? Do you have experience conducting insurance audits? We are hiring! Aon South Africa is recruiting a Quality Assurer in our Portfolio Management department, based on a hybrid basis, from our Head Office in Sandton. The role of a Quality Assurer is to...
-
Quality Assurance Reviewer
2 weeks ago
Johannesburg, South Africa NETWORK IT BRUMA Full time**My client, a short-term insurance provider is looking for a Quality Assurance Reviewer to join their team.** **Duties** - IT Governance, Data Analytics, Risk assurance and Information System Audit - Design document and perform risk-based audits - Regulatory and business environment of short-term insurance - Premium collection and claims business...
-
Medical Advisor
1 week ago
Johannesburg, South Africa Medical Placements Full timeEE Position - The position report directly to the HOD: Hospital Benefit Management. **THE IDEAL CANDIDATE SHOULD HAVE**: - Must be a Medical Doctor registered with Health Professions Council of South Africa (HPCSA). - Medical indemnity insurance will be an added advantage. - Must have sound knowledge of the Medical Aid Industry, Rules & Regulations, and...
-
Quality Assurance Assessor/ Coach
6 days ago
Johannesburg, South Africa Tracker South Africa Full timeTracker requires the services of a Quality Assurance Assessor/Coach in the Sales Contact Centre. This is a permanent position based at their Head Office in Johannesburg. The successful candidate will be responsible for evaluating adherence to company policies/procedures and statutory requirements in line with Trackers customer service; sales and Compliance...
-
Quality Assurance Manager
1 week ago
Johannesburg, South Africa South Point Management Service (Pty) Ltd. Full time**POSITION **:Quality Assurance Manager** **Location **:Braamfontein** **Department **:Contact Centre** **Reporting to **:Business Unit Head** **Mission of South Point** South Point Management’s mission is to be a **_leading _**provider of **_clean, convenient, safe_** and **_affordable student _**accommodation **_nationally_**. We provide a...