Store Manager

At Nespresso our mission is to create the highest quality, most sustainable cup of coffee. By caring for our employees, our farmers, the environment and our customers we are dedicated to connecting our community with the best possible products and customer experiences. We are looking for a passionate and confident leader to inspire and develop our world class retail team by sharing our story, creating a sustainable environment and driving customer acquisition and profitability.

Our culture will empower you to share your knowledge and our sustainable mission to attract new coffee enthusiasts. We pride ourselves on providing quality coffee, customer service and growth opportunities

**Key Responsibilities**:

- Lead by example. Drive winning team sales and service performance through daily coaching, training and ensure smooth daily running of the store. You will demonstrate a strong business insight and understanding of how to affect sales on the floor.
- Team Development. Partner with the National/Regional Retail Operations Managers to champion the ongoing professional development and growth of the store team while creating an inspiring culture for learning.
- Operations Excellence. Ensure all operations, inventory, procedures and company processes are being implemented. Continuously improve ways of working to create optimal operational performance in the store.
- Build, coach and inspire. Develop a strong team of leaders who will deliver exceptional customer service and share our coffee mission with the community
- Drive for Results. Maximize business opportunities through creative initiatives, customer loyalty, team training and analyzing sales.
- Connect with the customer. Think entrepreneurially to creatively plan events to engage new customers, strengthen relationships and build brand recognition.
- Be a coffee expert. You bring the passion, we provide the training, and you share it with the customer.
- Create coffee moments
- share your knowledge, our coffee, and our sustainability practices with customers.
- Generate new customers. Welcome, advise and guide clientele to identify coffee needs. Many customers shop online these days, however the store is where we meet many of our customers for the first time.
- Care about safety. Safe, healthy employees and customers are our number one priority.
- Contribute. Whether we need help cleaning, organizing stock or need a new innovative way to do things. Help the store with tasks, ideas and add to the overall success.
- Be an enthusiastic ambassador for the Nespresso brand and respond to customer concerns or issues.

**Requirements**:

- 4-5 years sales or customer service experience in a premium environment
- 3 years of people management experience, leading teams including coaching, motivating and developing
- Completed Matric
- Excellent communication skills in English
- Join our growing team, a taste of something better awaits you_

**Job Type**: Permanent

Ability to commute/relocate:

- Victoria & Alfred Waterfront, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)

**Experience**:

- Retail Sales: 5 years (preferred)
- People Management: 3 years (preferred)