3 X IT Support Professional
3 days ago
**About the Role**
**Key Performance Areas**
- Install, repair, upgrade, and maintain computer hardware and software.
- Monitor, maintain, and support servers and network systems.
- Provide responsive technical support and assistance to end-users.
**Minimum Qualifications and Experience**
- Relevant IT qualification (essential).
- Certifications such as Linux+, LPI, A+, N+, Security+, Microsoft 365(preferred).
- 2 years’ IT Support or Helpdesk experience.
- Solid Linux experience (Gentoo & CentOS essential); previous exposure in a similar environment advantageous.
- Proficiency in Windows 10 and Windows Server 2012/2016.
- Experience with Mikrotik devices.
- Experience in Wi-Fi installation and support.
- Strong technical aptitude with proven ability to research and resolve complex issues independently.
**Key Competencies and Attributes**
- Strong understanding of MS Windows (Server and Desktop) and MS Office.
- Basic networking, Wi-Fi, Active Directory, and IT security knowledge.
- Effective communication skills and professional presentation.
- Ability to work under pressure and prioritise tasks.
- Problem-solving mindset with a proactive approach.
- Team player, adaptable, and eager to learn.
Ref#27/09
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