Tenant Find

3 days ago

Cape Town, South Africa VA Central Ltd Full time

**Tenant Find - Team Coordinator**

**Position Type**: Full-time (Remote)

**Working Hours**: Monday-Friday, 9:00am-6:00pm UK time

**Reporting To**: Operations Manager for Tenant Find (Central Operations)

**Job Summary**

We’re looking for an experienced and proactive **Team Coordinator** to support our client’s Tenant Find team in the real estate sector. You’ll lead a team of 5-7 Lettings Negotiators, driving day-to-day operations, continuous improvement, and high service standards.

This is a hands-on leadership role suited to someone who thrives in a fast-paced environment. You’ll play a key part in developing team members, improving operational efficiency, and working closely with stakeholders. You should have 3-5 years of management experience in tenant find, including direct experience as a Lettings Negotiator.

**Your Day-to-Day**

**~40% - Operational Support**
- Handle complex or unclear cases
- Resolve bottlenecks and support workload peaks
- Provide second-eye reviews and direct assistance to team members

**~40% - Team Management & Development**
- Manage 3-5 Lettings Negotiators (scaling up to 8-10 within next 3-6 months)
- Deliver training and product/regulatory updates
- Run performance reviews, provide coaching, and support career development

**~20% - Process & Continuous Improvement**
- Contribute to Central Operations process improvements
- Update or create training materials
- Suggest and implement standardisation and efficiency improvements
- Analyse team metrics and KPIs

**What We’re Looking For**
- **3-5+ years of team management experience** in real estate, ideally in the UK market and with a focus on tenant find
- **Hands-on experience as a Lettings Negotiator** or similar role
- Strong understanding of **UK residential lettings regulations**:

- Proven ability to **build and manage small teams** (3-5 people), ideally in a remote or distributed setup
- Adaptable and quick to learn in a **tech-driven, fast-changing** environment
- Strong process-thinking mindset; able to identify, document, and implement operational improvements
- Clear and confident communicator, both written and verbal, with stakeholders at all levels
- Available to start August/September

**Hardware Requirements**
- Own laptop or computer with webcam and headphones
- ADSL/Fibre internet (minimum speed: 50 Mbps)
- VOIP-compatible headset and smartphone
- Installed antivirus software
- Backup battery/UPS for power continuity

Pay: R30 000,00 - R40 000,00 per month

**Experience**:

- Managing a team of 3-5 team members: 5 years (required)
- Real Estate : 5 years (required)

Work Location: Remote

Application Deadline: 2025/07/30

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