Operational Banker: Emerging Business

**Job Mission / Objective**:
**Requirements**:
**Operational Support**:

- Provide end-to-end operational support to emerging business clients, including account opening, transaction processing, and resolving operational issues.

**Client Relationship Management**:

- Assist Relationship Managers in maintaining and strengthening relationships with emerging business clients by addressing their banking needs and operational inquiries.

**Process Optimization**:

- Identify and implement process improvements to streamline banking operations for emerging business clients, ensuring efficient and effective service delivery.

**Risk Management**:

- Ensure compliance with regulatory requirements and internal policies while processing client transactions and managing client accounts

**Transaction Management.**
- Ensure compliance with all banking regulations, policies, and procedures, including anti-money laundering (AML) and know your-customer (KYC) requirements

**Product Knowledge**:
Maintain a thorough understanding of the bank's products and services for emerging businesses to provide accurate information and recommend suitable solutions to clients.**Client Onboarding**:

- Support the onboarding process for new emerging business clients, ensuring all documentation and compliance requirements are met.

**Customer Service**:

- Address client inquiries, resolve issues promptly, and provide exceptional customer service to enhance the overall client experience.

**Reporting**:

- Prepare and maintain reports on operational activities, client interactions, and process improvements for management review

**Collaboration**:
Work closely with internal departments such as Compliance, Risk, and IT to ensure seamless banking operations for emerging business clients.**Educational Requirements**:

- Typically, a minimum of a Grade 12 or equivalent.
- A financial FAIS accredited qualification such as a Bachelors' degree in Finance, Economics, or Business is preferred.

**FAIS Compliance**:

- The roles is FAIS Affected.
- Must be registered with the Financial Sector Conduct Authority (FSCA) and hold the necessary FAIS qualifications (e.g., RE exams, Fit & Proper requirements).

**Work Experience**:

- Minimum of 3-5 years of experience in banking operations, preferably within the emerging business or SME segment.
- Compliance: In-depth understanding of banking regulations and compliance requirements relevant to emerging businesses.Knowledge: Strong knowledge of banking products, services, and operational processes tailored to emerging businesses.**Skills / Specialized Know How**:

- **Technical Skills**:Proficiency in banking software and systems; ability to analyze and optimize operational workflows.
- **Client-Centric**: Strong focus on delivering exceptional client service and building positive client relationships.
- **Analytical**:Excellent problem-solving and analytical skills to identify and resolve operational issues efficiently.
- **Attention to Detail**: High level of accuracy and attention to detail in processing transactions and managing client accounts.
- **Communication**:Excellent verbal and written communication skills, with the ability to explain complex banking processes to clients clearly.
- **Time Management**:Ability to manage multiple tasks and prioritize workload in a fast-paced environment.
- **Team Player**:Collaborative mindset, with the ability to work effectively with cross-functional teams.

**Benefits**
- Medical Aid
- Provident Fund
- Group Life Cover
- Income Disability Cover
- Funeral Cover
- Training & Development